Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5 out of 5
4.5
(500 Reviews)
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product. 
(
426 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5 out of 5
5
Excellent Smart TV
on February 12, 2020
Posted by: KevinTF
Gender:Male
Verified Purchase:Yes
Needed a new TV, have owned Sony in the past, very happy with my purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 13, 2020
Hello KevinTF,

That's great! We're glad to hear that you're enjoying your new 4K HDR ULTRA HD TV. Thank you so much for trusting Sony!

Regards,

Romeo
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Amazing picture!
on February 22, 2020
Posted by: Grillguy40
Gender:Male
Verified Purchase:Yes
We bought this a month ago to replace an aging Plasma TV. We were blown away by the image quality. You literally feel as if you can reach out and touch whatever is on the screen. After a few days I was able to customize some of the picture settings and it looks even more true to life now. As for watching sports or action movies, it is nearly life like. In fact, I would say that it is the most life like motion I have ever seen from a TV. The google assistant is a bit clunky but it works. Overall, the quality, picture, and motion control are exactly what you would expect from a Sony TV of this caliber.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 25, 2020
Hi Grillguy40,

We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors. Thank you for choosing Sony!

Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
poor picture
on March 6, 2020
Posted by: TerryLB
Gender:Male
Verified Purchase:Yes
i had a 2018 was great then 18 months it started green faces on left red faces on right. it was replaced by wxtended warranty. so i got a 2019 950 it is very had to adjust cant get the black out of it and colors very touchy.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , March 8, 2020
Hi TerryLB, I understand that your xbr55x900f is having issues with the picture quality. Please try following the steps on the links below:

https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-06_01.html

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00026355

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
SONY store Username:
Model Number:
Issue:
Telephone Number:

~Earl
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
Good image quality
on March 11, 2020
Posted by: Many167401
Gender:Male
Verified Purchase:Yes
I am no happy because when you activate bluetoo netflix dolbyvicion o hdr not work
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, March 12, 2020
Hi, Many1674016018167627!

We are sorry to hear the issue with this TV. Regarding this case, please check the troubleshooting steps from the link below:
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-02_30.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
ONLY LASTED 2 MONTHS
on April 5, 2020
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
PURCHASED THIS SONY XBR-55X900F ULTRA SMART LED TV AND ONE MONTH AFTER I HAD IT INSTALLED ON THE WALL IT HAS COMPLETELY QUIT, IT SHUT ITSELF OFF AND WILL NOT COME BACK ON.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 6, 2020
Hi, johnprouse59, We are sorry to hear about your experience with your TV. To isolate this power issue, you may follow the troubleshooting sets from this article: https://www.sony.com/electronics/support/articles/00153674.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Quirky control
on April 17, 2020
Posted by: Whirlyburd
Gender:Male
Verified Purchase:Yes
No spectrum app. After watching Netflix you can’t just go back to Spectrum. You have to go to “INPUTS” and select the correct connection. Difficult for a non technical person like my wife!!!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 18, 2020
Hi Whirlyburd, we're sorry to hear that you have an issue with your SONY unit. You may find this link helpful:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00147386

Please take note apps that can be installed may vary depending on the app developers and providers. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Value
on April 20, 2020
Posted by: RS63
Gender:Male
Verified Purchase:Yes
Excellent picture very easy to set up the way you want it. Sound is very good for a flat panel good value for the money.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 21, 2020
Awesome! We are happy to hear about your experience with your new Bravia TV. Thank you for the positive feedback and for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
features
on April 27, 2020
Posted by: Guddi
Verified Purchase:Yes
Overall good but unable to sink with local cable company, some are hard to find when needed. Voice control misunderstanding
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 29, 2020
Hi Guddi, We appreciate the feedback. If you're having some issues getting channels, please follow the troubleshooting steps below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00158454

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam
Written by a customer while visiting sony.com
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