Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5 out of 5
4.5
(500 Reviews)
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product. 
(
426 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
4 out of 5
4
Possibly the Best LED TV Available
on November 22, 2019
Posted by: Wingman50
Gender:Male
Verified Purchase:Yes
Love this TV however gave it 4 stars because of the Android operating system. the android OS seems to be always lurking in the background and is slow and quirky. Like the Samsung OS much better. The TV color and depth are amazing. Adjustments for sports, movies and several other are really nice and add to the enjoyment. This is possibly the best LED TV available.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 26, 2019
Hello, Wingman50!

Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.

You may try following the steps on the link below to refresh the content of the TV:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support


Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
Great but only lasted 11 months
on November 27, 2019
Posted by: seattlestender
Gender:Male
Verified Purchase:Yes
We really liked the TV overall. It seemed to perform great. At the 11 month time frame all of a sudden it stopped working (4 red flashing lights - search on youtube). Sony customer support was quick to take back and provide a new one. Glad they took this action. Leaving as 3 stars because product should not die in less than a year. We'l see how long the replacement lasts.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2019
Hi, seattlestender!

Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.

Regards,

Vincent
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
OMG! What an amazing TV.
on November 29, 2019
Posted by: Drtbikr
Gender:Male
Verified Purchase:Yes
I bought this TV about a month ago and can’t get over how amazing it is. The picture quality is just amazing.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Has great features easy to navigate.
on January 3, 2020
Posted by: Pinky513
Gender:Male
Verified Purchase:Yes
This is the best television I have ever owned. Great picture. Im still learning things but with the built in google assistant it makes it d.o much easier. I have always used and loved Sony products. Thank you.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
great disappointment
on January 11, 2020
Posted by: JohnG1957
Gender:Male
Verified Purchase:Yes
Although it has a beautiful picture this TV will not do screen mirroring between my Ipad Pro and it has problems staying connected to my network connection. I have never had issues with Sony tv's in the past but I think I failed on my research on this model.
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, January 14, 2020
Hi, JohnG195731uqt1spvms3ad9z4slxc70fw!

You can connect Screen mirroring and Miracast compatible mobile devices to your TV without the use of cables and internet connections. If the Function Doesn't Work, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00090420

You can improve the internet connection by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00151038

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:

Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great TV
on January 12, 2020
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought this tv and I am very happy
The app on the tv are fantastic
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Satisfied with TV!
on January 14, 2020
Posted by: Titans71
Gender:Male
Verified Purchase:Yes
Overall I like the features and performance. Definitely worth the upgrade.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Looks Great!
on January 17, 2020
Posted by: michael9455
Gender:Male
Verified Purchase:Yes
This has turned out to be everything I hoped it would be. We also purchased a sound bar and sub-woofer to go with the set. Great for watching movies. Anyway, the picture is awesome (great color saturation and refresh rate) and the unit has performed without fail, thus far.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , January 20, 2020
Hi, michael9455!

We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.

~Earl


Written by a customer while visiting sony.com
Showing 433-440 of 500 results 
<< 1 ... 53 54 55 56 57 ... 63 >>