Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5 out of 5
4.5
(500 Reviews)
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product. 
(
426 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5 out of 5
5
All around great
on September 28, 2019
Posted by: MilesP10
Gender:Male
Verified Purchase:Yes
It’s been about a year or so and this tv has done me wonders! Not too far off from an Oled
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, MilesP10!

We're happy that you're satisfied with your purchase. Thank you for choosing Sony!

Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
It’s hard for the TV to come on
on September 28, 2019
Posted by: Gliveblk
Gender:Male
Verified Purchase:Yes
So I bought this TV about three weeks ago I was very reluctant because I’m a Samsung man. When the TV comes on it cuts right back off and I bought a brand new the picture is amazing but I’m thinking about taking it back and I spent all my heart and money to get the TV
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Gliveblk1

We are sorry for the inconvenience. Please try following the steps below to isolate the issue.

https://www.sony.com/electronics/support/articles/00032613


If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:


Regards,

Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Features
on September 29, 2019
Posted by: Bimal
Gender:Male
Verified Purchase:Yes
I used to have XBR65X900 2 years ago, I sold it as I sold my house, now I bought this TV a month ago for an apartment this is perfect size and perfect in everything
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, Bimal! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Impressive TV right out of the box!
on October 13, 2019
Posted by: Steve J
Gender:Male
Verified Purchase:Yes
I just purchased this TV online (Crutchfield) to replace an older Samsung. The TV was very easy to set-up and the picture is terrific right out of the box. SOund is decent but I have an existing soundbar (best bet for any TV). I've tried 4K streaming and the picture is simply amazing!! It will take a bit of time to become familiar with all that this TV has to offer, and I look forward to years of enjoyment. Great picture, sound, and features- the best "bang for the buck" that I've found AND it's a Sony!
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, October 15, 2019
Hello, Steve J!

Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!

~Zac
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Great picture
on October 23, 2019
Posted by: Robb39
Gender:Male
Verified Purchase:Yes
Really good on sporting events. No shadowing with a moving ball
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 24, 2019
Hi, Robb39! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Sony Quality!
on November 4, 2019
Posted by: Judeman
Gender:Male
Verified Purchase:Yes
I bought this about 3 weeks ago...right product and size for my space...great Sony quality..easy set-up. Display stand was solid and relatively sleek.
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Beautiful picture!
on November 8, 2019
Posted by: Bluejay2
Gender:Male
Verified Purchase:Yes
After 2 months, we are very happy with the TV. Excellent picture! The one minor glitch has been an occasional power-on problem that results in picture without sound. A second attempt has always cleared the problem.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Bluejay26018694339!

We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Solid quality performance
on November 12, 2019
Posted by: Happy52
Gender:Female
Verified Purchase:Yes
We bough this apprx. 1 month ago. So far, this has been everything we asked for, but more time will tell, for sure.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Happy526018708160!

Good to know that you are happy with your purchase! Thank you for choosing SONY!
Written by a customer while visiting sony.com
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