Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: TOAD63
Gender:Male
Verified Purchase:Yes
I am new to smart tv so I have not used many of the features on this tv yet , but the picture quality is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2020
Hi, TOAD63!
We are happy you like the picture quality of your new Bravia TV. Thank you for choosing Sony!
Regards,
Vincent
We are happy you like the picture quality of your new Bravia TV. Thank you for choosing Sony!
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Motor city TV man
Gender:Male
Verified Purchase:Yes
So far so good… The TV has lived up to my expectations!
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 23, 2020
Hi, Motor city TV man6012593614!
We're glad that this TV meets your expectations. Thank you for sharing this feedback!
We're glad that this TV meets your expectations. Thank you for sharing this feedback!
Written by a customer while visiting sony.com
Posted by: Hollowoak
Gender:Male
Verified Purchase:Yes
After three weeks of enjoyment it is time to write this recommendation. The XBR55X900F was bought as a replacement to a 42” Panasonic plasma monitor.
Clarity, color and angle viewing have exceeded all expectations.
Clarity, color and angle viewing have exceeded all expectations.
Factory settlings on standard picture mode with the light sensor set to optimized throughout the day this new Sony monitor placed within our den and connected to full surround sound provides a fantastic viewing experience.
As the sun begins to set, the time where house lights are not yet on but dark enough in the room that the picture comes to life, is a great time to show off. Netflix movies, ESPN, Discovery all share a really great picture with the local daily news.
The negative is the remote control. If you review the picture quality, the monitor’s simple design, with the wire management stand, you question who put this remote control in the box. The internal speakers are not worth reviewing and should not be considered as an alternative to the sound.
The lack of written documentation both in the box and online did not effect the score but should be offered to help begin to understand there is so much more then just a pretty picture. This Sony monitor is light years ahead of the old plasma, connected via WiFi with internet access through built-in Chrome-cast. I am taking the long road to learn how to interface with my iPhone, iPad and MacBook but enjoying the view along the way.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 24, 2020
Hi, Hollowoak, Thanks for sharing your thoughts and experience with your new Bravia TV. We will forward your concerns to the relevant team. Thank you for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Posted by: mikey27
Gender:Male
Verified Purchase:Yes
Worked great for 46.5 days. Turned off and will not restart. Attempted Sony restart and reset instructions in Sony owners manual. Also, attempted the same following the Sony website instructions. TV will not turn on. Had technician do circuit check, results: power to TV ok, but no power to the screen.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 30, 2020
Hi mikey27, We regret to hear about what happened. Please follow the troubleshooting steps on the link below to resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Rickthedancer
Gender:Male
Verified Purchase:Yes
It has all kinds of things that I had no idea a TV could do. It is great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 10, 2020
Hi Rickthedancer, we glad you like our great TV. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: ArtistDavid
Gender:Male
Verified Purchase:Yes
We had our main smart TV go belly-up about a month ago. We did a short look on what TV's are available right now and were sold on the picture quality of the new XBR-49X900F Sony Smart TV. So far we like it. Pros: auto sensing for input levels, width and breadth of apps setup on the TV, good sound for our needs. Cons: The voice recognition takes you back to a global Sony search. I would like it to be able to fill search and password fields on voice recognition (like Apple TV.)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 12, 2020
Hi ArtistDavid,
We are glad you love our X900F 4K HDR TV. We appreciate all of the feedback as it helps improve the product. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors. We appreciate the feedback regarding the voice search capabilities. We are always looking for ways to match our customers' needs and will take this feedback into consideration for future products.
Thank you for choosing Sony!
Erin
We are glad you love our X900F 4K HDR TV. We appreciate all of the feedback as it helps improve the product. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors. We appreciate the feedback regarding the voice search capabilities. We are always looking for ways to match our customers' needs and will take this feedback into consideration for future products.
Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com
Posted by: quinn69
Gender:Male
Verified Purchase:Yes
works great and is easy to set up and has a great picture
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 14, 2020
Hi, quinn69, We are happy that your new Bravia works great with your system, and that you like its picture quality. Thank you for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Posted by: GaryT11
Gender:Male
Verified Purchase:Yes
I've had many Sony products and have never had a problem with them. The picture is great and very easy to use.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 25, 2020
Hi GaryT11, we are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! ~Earl
Written by a customer while visiting sony.com