Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: huffsteve34
Gender:Male
Verified Purchase:Yes
Bought this tv a month ago and am highly satisfied. Between the features and the picture , this tv is awesome. Would highly recommend this television to everyone I know.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Jim 71
Gender:Male
Verified Purchase:Yes
Love being able to talk to it to bring up movie selections and menu's.Great picture as being a plasma owner before this I was a little skeptical on the picture.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
we bought this to look into a smart TV and break the cable ties from our provider. The 4G experience was great. the picture was so much better than the 40" Bravia it replaced. we spent the first evening surfing channels to discover the details of the pictures.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Loved this TV until I hated it
on January 27, 2020
Posted by: JDinRedmond
Gender:Male
Great TV, until it decided it didn't want to turn on any more. And then after a factory reset it decided it would only play sound for some of the channels/services, and none were what I loaded, and it decided the Sony soundbar wasn't worthy of sound. This went from an awesome TV to suddenly junk, low and behold less that 6 months after the 1 year warranty expired.
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2020
Hi, JDinRedmond!
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: knick2
Gender:Male
Verified Purchase:Yes
I have had this TV in my home office for about a month, and it is a HUGE upgrade from a 10 year TV from another manufacturer.
As always, Althof's does a great job of selling, servicing, and supporting Sony products.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 9, 2020
Hi, knick2!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Mkd545
Gender:Female
Verified Purchase:Yes
Have had this TV for months now. Works well, great picture, good sound and hooks up to my bluetooth headphones just fine. No complaints here. Had Netflix freeze up on me once. Could get everything but that and Netflix worked fine on my other tv and computer so not their issue. After searching on the internet for a fix I just had to unplug the tv for several minutes and plug it back in. Just like a computer, it reset itself and worked just fine.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 10, 2020
Hi, Mkd5456019254955!
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
Written by a customer while visiting sony.com
Posted by: StevieInTulsa
Gender:Male
Verified Purchase:Yes
I replaced my old Sony CRT & couldn’t be happier. Very good picture & features. Audio is mediocre so sound bar or other speakers help.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 16, 2020
Hi, StevieInTulsa6019026608!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Written by a customer while visiting sony.com
Posted by: mrmo
Gender:Male
Verified Purchase:Yes
MY GOOD FRIEND HAS THE SAME PRODUCT AND I REALLY ENJOYED THIS TV
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2020
Hi mrmo,
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thank you for choosing Sony!
Regards,
Sam
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thank you for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com