Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5 out of 5
4.5
(500 Reviews)
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product. 
(
426 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5 out of 5
5
Sharp pictures dazzling colors
on September 5, 2019
Posted by: Dean1024
Gender:Male
Verified Purchase:Yes
This tv gives us great viewing pleasure, sharp details , vivid colors and easy to use format. The only thing that I wish for is better sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 11, 2019
Hello, Dean1024!

Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.

Regards,
David
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Great Picture, Some Faults
on September 1, 2019
Posted by: Jack the Rater
Gender:Male
Verified Purchase:Yes
Beautiful picture! Unfortunately, mediocre sound lacking clarity, and Android tv is awkward. Also, no word from Sony as to upgrading with Apple TV app—a must for those in the Apple world. Was going to buy 3 more sets, but halted awaiting news on Apple app upgrades and availability on new Sony’s. May be forced to shift to Samsung or LG!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 4, 2019
Hi, Jack the Rater!

We regret that the TV did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.


Regards,

Erin
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
1 dead HDMI port and screen is starting to fail
on August 26, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
After having this TV for about 9 months 1 of the HDMI ports does not work and there is now a green line going all the way down the right side of the screen when watching the TV. I spent alot of hard earned money on this TV and I am very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 28, 2019
Hi, Ryandunn1977!

We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:

- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:


Sincerely,

Vincent
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Awesome
on August 25, 2019
Posted by: Jackson MCML
Gender:Male
Verified Purchase:Yes
The 4K UHD is great, but the upscaling HDR is just as impressive! Together makes Sony Awesome!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 29, 2019
Hi Jackson,

We are glad that you're satisfied with your new TV. Thanks for the compliment and for choosing Sony!

Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great picture quality
on August 23, 2019
Posted by: Kazumi
Gender:Male
Verified Purchase:Yes
Son loves gaming color performance, black is black, white is white
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 27, 2019
Hi Franco boy,

Good to know that your son loves this TV. Thank you for choosing Sony!


Erin
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Poor screen
on August 17, 2019
Posted by: Chooch
Gender:Male
Verified Purchase:Yes
Bought this eight month ago and the screen is has physical damage (A CRACK)
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, August 21, 2019
Hello, Chooch!

We regret to hear about this experience, please email us at socialsupport@am.sony.com with the following details so we can help you out:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:


Sincerely,

Zac
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Best TV I have ever had
on August 16, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Best TV I have ever had . I have a wireless surround sound system from Sony that works perfectly with this TV.
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, August 20, 2019
Hello, Jay Storm!


We’re glad you like the product! Thank you for choosing Sony!

~Zac
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great TV
on August 14, 2019
Posted by: Ferdival
Gender:Male
Verified Purchase:Yes
Awesome picture quality, great sound. Software to operate the TV is not friendly use.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 15, 2019
Hi, Ferdival! Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Written by a customer while visiting sony.com
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