Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: mannyghost
Gender:Male
Verified Purchase:Yes
Like all Sony products .have 4 Sony TV and thay all work fine
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
1 dead HDMI port and screen is starting to fail
on August 26, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
After having this TV for about 9 months 1 of the HDMI ports does not work and there is now a green line going all the way down the right side of the screen when watching the TV. I spent alot of hard earned money on this TV and I am very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 28, 2019
Hi, Ryandunn1977!
We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:
- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:
- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Dean1024
Gender:Male
Verified Purchase:Yes
This tv gives us great viewing pleasure, sharp details , vivid colors and easy to use format. The only thing that I wish for is better sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 11, 2019
Hello, Dean1024!
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Written by a customer while visiting sony.com
Posted by: MrDrDan
Gender:Male
Verified Purchase:Yes
This was a sent as a replacement for a defective purchase and continues to have the same problem. I have checked source material on other Televisons and experimented with sources and the SONY is definitely the problem. A small, BRIGHT white line appears at the bottom (disappears if you feed lower quality (720, 480) but the point is to have 1080, right? Not sure why they cannot get this right
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 10, 2019
Hi, MrDrDan!
That's definitely not the news that we would like to hear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Website Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Ralph
Sony Social Support
That's definitely not the news that we would like to hear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Website Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Ralph
Sony Social Support
Written by a customer while visiting sony.com
Posted by: JerryE
Gender:Male
Verified Purchase:Yes
Got the TV about a month ago, the picture quality has been outstanding!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2019
Hi, JerryE!
We are glad that you're satisfied with your purchase. Thank you for choosing Sony!
-Erin
We are glad that you're satisfied with your purchase. Thank you for choosing Sony!
-Erin
Written by a customer while visiting sony.com
Posted by: Sammy347
Gender:Male
Verified Purchase:Yes
i love this tv greate features good quality every device i have is sony love this brand
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Mammaw
Gender:Female
Verified Purchase:Yes
This was am early Christmas gift. It is bigger, brighter and better than what we had and we thoroughly enjoy it. The colors and pictures are bright and distinct
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Eric7475
Gender:Male
Verified Purchase:Yes
Bought it in March it stopped working in November. Had to have somebody come out after a week or so and replace the electronics.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 8, 2019
Hello, Eric7475!
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
Written by a customer while visiting sony.com