Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5 out of 5
4.5
(500 Reviews)
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product. 
(
426 out of 487
)
Best Buy Privacy Policy
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5 out of 5
5
Great Picture!
on October 6, 2019
Posted by: JerryE
Gender:Male
Verified Purchase:Yes
Got the TV about a month ago, the picture quality has been outstanding!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2019
Hi, JerryE!

We are glad that you're satisfied with your purchase. Thank you for choosing Sony!

-Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Features
on September 29, 2019
Posted by: Bimal
Gender:Male
Verified Purchase:Yes
I used to have XBR65X900 2 years ago, I sold it as I sold my house, now I bought this TV a month ago for an apartment this is perfect size and perfect in everything
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, Bimal! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
It’s hard for the TV to come on
on September 28, 2019
Posted by: Gliveblk
Gender:Male
Verified Purchase:Yes
So I bought this TV about three weeks ago I was very reluctant because I’m a Samsung man. When the TV comes on it cuts right back off and I bought a brand new the picture is amazing but I’m thinking about taking it back and I spent all my heart and money to get the TV
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Gliveblk1

We are sorry for the inconvenience. Please try following the steps below to isolate the issue.

https://www.sony.com/electronics/support/articles/00032613


If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:


Regards,

Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
All around great
on September 28, 2019
Posted by: MilesP10
Gender:Male
Verified Purchase:Yes
It’s been about a year or so and this tv has done me wonders! Not too far off from an Oled
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, MilesP10!

We're happy that you're satisfied with your purchase. Thank you for choosing Sony!

Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Fantastic TV
on September 27, 2019
Posted by: Jeffrey314
Gender:Male
Verified Purchase:Yes
I’ve had the X900F for about a month now and love it. The HD channels look so much better than on my old Sony HD TV and 4K is amazing. It turns on very quickly, configuring it was was extremely easy and very straightforward, the software is very well designed and does exactly what I want it to do, with no weirdness or crashes or apps quitting. The picture is great with no dim spots. And the sound is pretty good for TV speakers. I just love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Jeffrey314!

We are happy that you are satisfied with your purchase. We also appreciate highlighting the features you love about the TV. Thank you for choosing Sony!


Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Excellent Picture and Audio
on September 15, 2019
Posted by: Koop1
Gender:Male
Verified Purchase:Yes
Bought this in August of this year....2019. Great picture and Excellent Audio. No need of a Sound-Bar for this TV !..Put it on a TV table; and the back top of the legs Hide the cables etc., which gives a nice neat look !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 19, 2019
Hi, Koop1!

We are happy knowing that you like the TVs picture and sound quality. Your feedback is highly appreciated and thank you for choosing Sony!


Erin
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
The best tv for the price range
on September 8, 2019
Posted by: Türkiye 718
Gender:Male
Verified Purchase:Yes
The best tv for the price range but if you charge your Bose headphones with USB hub you will likely lost sounds from the tv
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 10, 2019
Hi, Türkiye 718! Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Another Disaster
on September 8, 2019
Posted by: MrDrDan
Gender:Male
Verified Purchase:Yes
This was a sent as a replacement for a defective purchase and continues to have the same problem. I have checked source material on other Televisons and experimented with sources and the SONY is definitely the problem. A small, BRIGHT white line appears at the bottom (disappears if you feed lower quality (720, 480) but the point is to have 1080, right? Not sure why they cannot get this right
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 10, 2019
Hi, MrDrDan!

That's definitely not the news that we would like to hear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Website Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Ralph
Sony Social Support
Written by a customer while visiting sony.com
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