Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Bluejay2
Gender:Male
Verified Purchase:Yes
After 2 months, we are very happy with the TV. Excellent picture! The one minor glitch has been an occasional power-on problem that results in picture without sound. A second attempt has always cleared the problem.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Bluejay26018694339!
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Posted by: Judeman
Gender:Male
Verified Purchase:Yes
I bought this about 3 weeks ago...right product and size for my space...great Sony quality..easy set-up. Display stand was solid and relatively sleek.
Written by a customer while visiting sony.com
Posted by: Sammy347
Gender:Male
Verified Purchase:Yes
i love this tv greate features good quality every device i have is sony love this brand
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Rudycat
Gender:Female
Verified Purchase:Yes
I have had many Sony products and all have been exceptional. My only complaint is no front speakers like I have had on all other Sony TVs so it forces you to buy a sound bar for best sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 1, 2019
Hi, Rudycat!
We're sorry to hear about this. To ensure that you're getting the best audio from the TV speakers, please try to follow the troubleshooting steps on the link below. Thanks~
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00023579
Regards,
Sam
We're sorry to hear about this. To ensure that you're getting the best audio from the TV speakers, please try to follow the troubleshooting steps on the link below. Thanks~
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00023579
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Robb39
Gender:Male
Verified Purchase:Yes
Really good on sporting events. No shadowing with a moving ball
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 24, 2019
Hi, Robb39! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Posted by: Steve J
Gender:Male
Verified Purchase:Yes
I just purchased this TV online (Crutchfield) to replace an older Samsung. The TV was very easy to set-up and the picture is terrific right out of the box. SOund is decent but I have an existing soundbar (best bet for any TV). I've tried 4K streaming and the picture is simply amazing!! It will take a bit of time to become familiar with all that this TV has to offer, and I look forward to years of enjoyment. Great picture, sound, and features- the best "bang for the buck" that I've found AND it's a Sony!
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, October 15, 2019
Hello, Steve J!
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
This is the best & most natural looking picture I have ever seen on a TV and the picture is as good in my home on an outside antenna as it was in the store. The controls are advanced and take some getting used to but the results are phenomenal. I have had it about 3 weeks now and still marvel at the picture. I was concerned that with speakers in the bottom the sound would not be as good as my old Sony tube TV but I am happy with the TV sound. When I use the TV with my Bose surround sound I get a true home theater experience.
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, October 9, 2019
Hello, Bobby Cleve!
Wow, what an awesome review! We are happy to know that the unit meets your expectation. Thank you for choosing Sony!
~Zac
Wow, what an awesome review! We are happy to know that the unit meets your expectation. Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: ThinTV
Gender:Male
Verified Purchase:Yes
It’s a nice product. I bought last years model because it was thinner than current models. The androidtv interface is nice, but slow. it would be nice if Sony can make the remote control act like a mouse. Otherwise I’m happy with the picture and sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2019
Hi, ThinTV!
We are glad that you are happy with your TV. Rest assured that we will pass your feedback or suggestions to the proper team for consideration. Thank you for choosing Sony!
Erin
We are glad that you are happy with your TV. Rest assured that we will pass your feedback or suggestions to the proper team for consideration. Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com