Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Jim 71
Gender:Male
Verified Purchase:Yes
Love being able to talk to it to bring up movie selections and menu's.Great picture as being a plasma owner before this I was a little skeptical on the picture.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: huffsteve34
Gender:Male
Verified Purchase:Yes
Bought this tv a month ago and am highly satisfied. Between the features and the picture , this tv is awesome. Would highly recommend this television to everyone I know.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Eric7475
Gender:Male
Verified Purchase:Yes
Bought it in March it stopped working in November. Had to have somebody come out after a week or so and replace the electronics.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 8, 2019
Hello, Eric7475!
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
Written by a customer while visiting sony.com
Posted by: Mammaw
Gender:Female
Verified Purchase:Yes
This was am early Christmas gift. It is bigger, brighter and better than what we had and we thoroughly enjoy it. The colors and pictures are bright and distinct
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Drtbikr
Gender:Male
Verified Purchase:Yes
I bought this TV about a month ago and can’t get over how amazing it is. The picture quality is just amazing.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: seattlestender
Gender:Male
Verified Purchase:Yes
We really liked the TV overall. It seemed to perform great. At the 11 month time frame all of a sudden it stopped working (4 red flashing lights - search on youtube). Sony customer support was quick to take back and provide a new one. Glad they took this action. Leaving as 3 stars because product should not die in less than a year. We'l see how long the replacement lasts.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2019
Hi, seattlestender!
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Wingman50
Gender:Male
Verified Purchase:Yes
Love this TV however gave it 4 stars because of the Android operating system. the android OS seems to be always lurking in the background and is slow and quirky. Like the Samsung OS much better. The TV color and depth are amazing. Adjustments for sports, movies and several other are really nice and add to the enjoyment. This is possibly the best LED TV available.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 26, 2019
Hello, Wingman50!
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Happy52
Gender:Female
Verified Purchase:Yes
We bough this apprx. 1 month ago. So far, this has been everything we asked for, but more time will tell, for sure.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Happy526018708160!
Good to know that you are happy with your purchase! Thank you for choosing SONY!
Good to know that you are happy with your purchase! Thank you for choosing SONY!
Written by a customer while visiting sony.com