Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: knick2
Gender:Male
Verified Purchase:Yes
I have had this TV in my home office for about a month, and it is a HUGE upgrade from a 10 year TV from another manufacturer.
As always, Althof's does a great job of selling, servicing, and supporting Sony products.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 9, 2020
Hi, knick2!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: rickh8309
Gender:Male
Verified Purchase:Yes
Love everything about this tv except you can’t get the Apple TV app on it. Other than that it’s great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 27, 2020
Hey rickh8309, Thanks for commenting! We're very happy you're satisfied with your new Sony TV. We will have your feedback about Apple TV forwarded to our design team for the improvements to our product. Thank you for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: MTB32
Gender:Male
Verified Purchase:Yes
Bought the Sony x900 several weeks ago and I am very happy with my decision to go with this TV. Support is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 2, 2020
Hi, MTB32!
We are thrilled to hear you’re enjoying your X900F TV. Thank you for choosing Sony!
Regards,
Sam
We are thrilled to hear you’re enjoying your X900F TV. Thank you for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Bannonb
Gender:Male
Verified Purchase:Yes
Like a lot of people, I have an older AV receiver. This precludes me from using that receiver as an HDMI hub. Therefore I have to use digital audio out from the TV to my receiver. The problem is that the menu is not clear about relating The speaker/audio system setting with digital output volume.
For the longest time I could not understand why there was no output to my amplifier with the optical cable. It turns out you have to turn the volume up inside that deep menu item (Sound—speakers-digital audio volume) just so that you can control the volume from your amplifier. This could be made much clearer by printing a line in the manual that describes the digital audio volume necessity. Other than that confusion, the set up was simple and the 4K is beautiful.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , January 31, 2020
Hi, Bannonb!
We are glad to hear that you've sorted out the issue you have with the optical output. We'll pass this to the proper team for improvements.
Regards,
Erin
We are glad to hear that you've sorted out the issue you have with the optical output. We'll pass this to the proper team for improvements.
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Loved this TV until I hated it
on January 27, 2020
Posted by: JDinRedmond
Gender:Male
Great TV, until it decided it didn't want to turn on any more. And then after a factory reset it decided it would only play sound for some of the channels/services, and none were what I loaded, and it decided the Sony soundbar wasn't worthy of sound. This went from an awesome TV to suddenly junk, low and behold less that 6 months after the 1 year warranty expired.
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2020
Hi, JDinRedmond!
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Minitman
Gender:Male
Verified Purchase:Yes
Bought this 4K TV when my old flat screen failed. The picture quality is fantastic! Even old DVDs that I made years ago which were acceptable on my old TV now look great! Pass on TVs with software upscale and get this model with the hardware processor.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2020
Hello, Minitman! That's awesome! We're happy to hear that you're enjoying the quality and performance of our XBR49X900F. Thank you for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Steve76
Gender:Male
Verified Purchase:Yes
Great quality and easy to install... Highly recommend for a medium sized room
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Antolín
Gender:Male
Verified Purchase:Yes
there is something special about Sony picture qualities that I can’t get with other brands,
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , January 20, 2020
Hi, Antolín!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Erin
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Erin
Written by a customer while visiting sony.com