Customer reviews from frigidaire.com
Frigidaire - 36" Built-In Gas Cooktop
Average customer rating
3.6
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
170
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
77 out of
80)
Customer Reviews for Frigidaire - 36" Built-In Gas Cooktop
Customer Rating
5
on November 26, 2021
Posted by: Tom U
[This review was collected as part of a promotion.] Great looking stovetop. Best of all it’s so easy to keep clean. Also the technician who installed it was awesome! This is the third appliance I have purchased in the last 18 months and looking to purchase more
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good gas stovetop
on November 28, 2021
Posted by: Bkyz
[This review was collected as part of a promotion.] I really like this stove top. The burners are far enough apart where you can use the center burner and a small burner at the same time. Only issue is the plastic knobs. I know we will end up breaking one or two.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great cooktop
on January 5, 2022
Posted by: Lnicholas
[This review was collected as part of a promotion.] Loving this cooktop so far. It looks great in my kitchen and functions great as well. Only complaint is that sometimes it’s challenging to clean. But that could just be because I’m not the best cleaner!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cheap Knobs
on January 22, 2022
Posted by: Rawebbjr
My wife and I purchased this Cooktop on a kitchen remodel and we have had it just a little over a year before 2 of the knobs broke!! Very cheap quality knobs, I would love to purchase an upgrade or some type of retrofit kit if need be to upgrade these knobs before they are all broken. I have been looking and so far I haven't had much luck!!! I would love to hear from someone in regards to what my options are.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap knobs
on January 29, 2022
Posted by: Cool Whip
I just purchased this cooktop before I read the reviews. The cooktop itself is great however the knobs are cheaply made and can see how they break so easily especially if you cook everyday. With all the reviews of this issue there should have been a recall or replacement of the knobs. Hate to have to by a new cooktop in a year.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 25, 2022
We appreciate you stopping by to share your feedback with us and bringing your knob concerns to our attention.
Please know that one of our most important goals is customer satisfaction, and we would like to see how we can help.
So that we can properly assist and get a little more information from you, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to help.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and we would like to see how we can help.
So that we can properly assist and get a little more information from you, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken Knobs, Gas Leaks
on January 30, 2022
Posted by: kbay
Experience is consistent with a lot of the reviews. Low quality knobs that break frequently and pricey to replace. What is alarming is the gas leak. Not sure how to resolve this.
Response from frigidaire.comBy Christy, Online Outreach Specialist, February 7, 2022
We are sorry to hear that you have had issues with the knobs on your cooktop and more importantly, a gas leak. This is definitely not the first impression that we were hoping to make.
For your safety, please contact your local gas supplier to have them check the issue with the gas leak. The unit should be installed by a qualified installer.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
For your safety, please contact your local gas supplier to have them check the issue with the gas leak. The unit should be installed by a qualified installer.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken knobs
on February 5, 2022
Posted by: Guyone18
Like others experiencing broken knobs. Some knobs are have black stems and some silver. I have one knob with a black stem broken. See photo. I duct taped it to make it semi useable. Owned several gas cooktops and never had a broken knob. Interested to hear about Frigidaire resolution mentioned in other reviews
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , February 8, 2022
We value the time you took to share your feedback. We are saddened to learn that you have had an issue with your cooktops knobs. Please allow us to assist you. Check your email. As we have reached out to you directly so we can research available options to support you. We look forward to connecting with you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are Incredibly Cheap
on February 27, 2022
Posted by: Kar4060
One knob broke within the first month of use and a second one broke the following month. Only a matter of time before they all break and I know the high priced replacements will also break. Probably better off replacing the cooktop with a more quality brand at this point.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, February 28, 2022
Kar4060, we are sorry to learn this has been your experience with your knobs, and we would like to gather more information from you to see how we can help resolve this issue.
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Kailey
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Kailey
Written by a customer while visiting frigidaire.com