Customer reviews from frigidaire.com
Frigidaire - 36" Built-In Gas Cooktop
Average customer rating
3.6
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
170
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
77 out of
80)
Customer Reviews for Frigidaire - 36" Built-In Gas Cooktop
Customer Rating
2
Broken knobs
on February 5, 2022
Posted by: Guyone18
Like others experiencing broken knobs. Some knobs are have black stems and some silver. I have one knob with a black stem broken. See photo. I duct taped it to make it semi useable. Owned several gas cooktops and never had a broken knob. Interested to hear about Frigidaire resolution mentioned in other reviews
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , February 8, 2022
We value the time you took to share your feedback. We are saddened to learn that you have had an issue with your cooktops knobs. Please allow us to assist you. Check your email. As we have reached out to you directly so we can research available options to support you. We look forward to connecting with you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazing!
on January 31, 2022
Posted by: NM03
[This review was collected as part of a promotion.] Having 5 burners come in handy a lot. The vast amount of flame being produce is ridiculous but that’s a great thing. I haven’t had any issues since owning it.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken Knobs, Gas Leaks
on January 30, 2022
Posted by: kbay
Experience is consistent with a lot of the reviews. Low quality knobs that break frequently and pricey to replace. What is alarming is the gas leak. Not sure how to resolve this.
Response from frigidaire.comBy Christy, Online Outreach Specialist, February 7, 2022
We are sorry to hear that you have had issues with the knobs on your cooktop and more importantly, a gas leak. This is definitely not the first impression that we were hoping to make.
For your safety, please contact your local gas supplier to have them check the issue with the gas leak. The unit should be installed by a qualified installer.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
For your safety, please contact your local gas supplier to have them check the issue with the gas leak. The unit should be installed by a qualified installer.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap knobs
on January 29, 2022
Posted by: Cool Whip
I just purchased this cooktop before I read the reviews. The cooktop itself is great however the knobs are cheaply made and can see how they break so easily especially if you cook everyday. With all the reviews of this issue there should have been a recall or replacement of the knobs. Hate to have to by a new cooktop in a year.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 25, 2022
We appreciate you stopping by to share your feedback with us and bringing your knob concerns to our attention.
Please know that one of our most important goals is customer satisfaction, and we would like to see how we can help.
So that we can properly assist and get a little more information from you, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to help.
Best Regards,
Ciara
Please know that one of our most important goals is customer satisfaction, and we would like to see how we can help.
So that we can properly assist and get a little more information from you, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Update on knobs
on January 27, 2022
Posted by: Geomun
Jan 2022, frigidaire social care reached out after I posted and are sending new knobs as a goodwill gesture. This makes me happy for Now.
Response from frigidaire.comBy Online Outreach Specialist, February 24, 2022
Thanks for updating us regarding your previous post about the knobs on your cooktop. We hope that this resolves your concerns. If not, please reconnect with us to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs
on January 25, 2022
Posted by: KatAltice
The stove itself is great! But I have had my stove for about a year and I have 3 broken knobs and I am trying to finds replacement knobs….. they’re not cheap!!!! I should’ve read the reviews before I purchased….
Response from frigidaire.comBy Derrick , Online Outreach Specialist, January 26, 2022
Hello, KatAltice. We feel bad to learn you’re having this experience. We'd like the opportunity to rebuild your confidence and explore some options to address your concerns. We have sent you an email directly and look forward to working with you on a quick resolution. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality knobs
on January 23, 2022
Posted by: BetterKnob
I should have read the reviews before purchasing the cooktop, I have had 3 broken knobs in less than a year. Clearly based on the reviews, this is not a new issue and seems to be poor quality knobs used for the cooktop. I wish Frigidaire would redesign and produce better knobs and fix the issue.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , January 24, 2022
Thank you for sharing your experience. It is disheartening to hear that you have had this issue with your cooktop's knobs. Please allow us to step in and see if there is any assistance we can offer. Be on the lookout for an email from us to continue the conversation. We look forward to your reply. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cheap Knobs
on January 22, 2022
Posted by: Rawebbjr
My wife and I purchased this Cooktop on a kitchen remodel and we have had it just a little over a year before 2 of the knobs broke!! Very cheap quality knobs, I would love to purchase an upgrade or some type of retrofit kit if need be to upgrade these knobs before they are all broken. I have been looking and so far I haven't had much luck!!! I would love to hear from someone in regards to what my options are.
Written by a customer while visiting frigidaire.com