Customer reviews from frigidaire.com
Frigidaire - 36" Built-In Gas Cooktop
Average customer rating
3.6
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
170
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
77 out of
80)
Customer Reviews for Frigidaire - 36" Built-In Gas Cooktop
Customer Rating
3
Beautiful stove but knobs broke within 3 months
on August 3, 2020
Posted by: ERico
[This review was collected as part of a promotion.] Beautiful stove. 3 knobs broke within 3 months. Looking for replacement parts
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 18, 2020
Hi, ERico!
Thank you for reaching out to us and bringing your concerns to our attention! Should you like to obtain the correct knobs for the cooktop, we will be happy to assist. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. -Katrina
Thank you for reaching out to us and bringing your concerns to our attention! Should you like to obtain the correct knobs for the cooktop, we will be happy to assist. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs Suck
on July 29, 2020
Posted by: LazyDog
We have had this stovetop for 6 months and have replaced the knobs six times. We are not happy.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 22, 2020
Oh no! LazyDog.
We are so sorry to learn of this experience. This is not a normal thing for our knobs. Our design team can certainly use your feedback to improve our part for awesome customers such as yourself. Happy to know we were able to assist with your concerns. Should you need additional assistance, please feel free to reconnect with us. ~R'Shaye
We are so sorry to learn of this experience. This is not a normal thing for our knobs. Our design team can certainly use your feedback to improve our part for awesome customers such as yourself. Happy to know we were able to assist with your concerns. Should you need additional assistance, please feel free to reconnect with us. ~R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice cooktop...but...
on July 28, 2020
Posted by: CharlesSch
[This review was collected as part of a promotion.] We’ve had the stove cooktop for around 10 months now. Since then we’ve had two of the five knobs break. The cheap plastic extruded shaft cracks from heat stress (?) , these shouldn’t be plastic!! I’ve tried to glue the cracked knob shaft back together with minimal success. Looking but new knobs and I find the cost is crazy high for a single replacement. Don’t buy this stove top if you want these issues. It’s really unfortunate that such a small yet critical piece of this system is so problematic.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 14, 2020
Hello, CharlesSch!
Thank you for your review. We are glad to know that the cooktop is working well, except for your concerns with the knob. This is definitely not the norm, and we would like to see how we may assist. We have sent you an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are glad to know that the cooktop is working well, except for your concerns with the knob. This is definitely not the norm, and we would like to see how we may assist. We have sent you an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the 15,000 BTU burner
on July 19, 2020
Posted by: billandpatty
[This review was collected as part of a promotion.] We bought it because we are getting ready to sell our house and we were doing home improvements. We wish that we had bought it sooner. It looks awesome, is easy to clean and boils water twice as fast as our old cooktop. We were worried because it cost so much less than others and they say "you get what you pay for" but we are not disappointed. We highly recommend this to anyone. If we need a new cooktop at our next house this will be the one we buy.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent cook top with a recurring defect .
on July 17, 2020
Posted by: Stu H
[This review was collected as part of a promotion.] Really like the new cook top. Looks great and works as it should. The problem is with the control knobs. The knob shafts crack and you can't turn the gas on or off. One cracked two weeks after we purchased it with light use. This has been a ongoing problem with this model for a long time. I can't be leave a design change hasen't been made to fix a known defect. So far that has been the only issue.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect
on July 9, 2020
Posted by: DrMom6
[This review was collected as part of a promotion.] The best stove I've ever owned. Durable, easy to clean, solid materials, great design.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs Broke Within First Week
on July 6, 2020
Posted by: Crystalmom333
Cooks great but I have no knobs at this point because the plastic cracked off the back. :/ poorly made and hard to find replacements
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 17, 2020
Hello, Crystalmom333!
Thank you for your feedback. We are sorry to learn of the issue with the cooktop knobs. We would like to review your file to see how we may assist. An email has been sent to in regard to your concerns. We look forward to your reply! -Katrina
Thank you for your feedback. We are sorry to learn of the issue with the cooktop knobs. We would like to review your file to see how we may assist. An email has been sent to in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on July 3, 2020
Posted by: Lori44
[This review was collected as part of a promotion.] I love my Frigidaire cooktop it is easy to use, easy to clean and has ample cooking space
Written by a customer while visiting frigidaire.com