Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - White
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - White
Customer Rating
4
Cheap knobs
on March 27, 2020
Posted by: NunnG89
[This review was collected as part of a promotion.] First time using the cooktop and one of the knobs cracked mid way the shaft. And yes, I'm a regular gas user.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cheap knobs!
on April 6, 2020
Posted by: Clandestine
[This review was collected as part of a promotion.] The knobs should last a bit longer than 3 1/2 months! Maybe metal would be a better alternative to the cheap plastics.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 7, 2020
Hello Clandestine.
We appreciate you taking a moment to share this feedback and apologize for the quality concerns you have experienced. This is certainly not the impression we aim to make.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We appreciate you taking a moment to share this feedback and apologize for the quality concerns you have experienced. This is certainly not the impression we aim to make.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Poor Knobs
on August 4, 2020
Posted by: KarenE1224
[This review was collected as part of a promotion.] The knobs do not have metal pieces in them and all broke within 2 months. I tried to call to discuss but because of Covid no one answers. Very frustrating and unhappy. I shouldn't have to purchase new knobs on a new stove.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 19, 2020
Hello, kemerick!
Thanks for reaching out to us. I would like to assist with this matter, be on the lookout for an email from us shortly.
Bianca
Thanks for reaching out to us. I would like to assist with this matter, be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor knob quality
on August 28, 2020
Posted by: Yessi San
[This review was collected as part of a promotion.] I bought my stove top in December 2019, not even a year yet and all the knobs have cracked. I am the only one that uses the stove. Very poor quality of knobs. I have been trying to call but hard to get thru and need replacements.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 2, 2020
Hello, Yessi San!
Thank you for your feedback. It's great to hear that the cooktop is working well, except for your concerns with the knobs. We have reviewed for options to assist and see that you have been assisted by our Customer Engagement Center. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. It's great to hear that the cooktop is working well, except for your concerns with the knobs. We have reviewed for options to assist and see that you have been assisted by our Customer Engagement Center. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Plastic knobs keep breaking
on August 25, 2020
Posted by: David Ben
I have gone through 2 sets of knobs as they keep breaking. The second set took over 2 months to arrive.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 30, 2020
Hello, David. Thank you for taking the time to leave your feedback for us! This is generally not the norm. Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. If you ever need anything, don’t hesitate to join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't buy Frigidaire
on September 9, 2020
Posted by: Terry109
I have this cooktop and knobs are reading breaking. Knobs have extended stems that break easily and are not a part of their warranty. Universal knobs will not work.
Response from frigidaire.comBy Corletta, Outreach Social Specialist , October 12, 2020
Hi Terry109,
Thanks for sharing your feedback. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. We see you have been in touch with us regarding your concerns. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. ~Corletta
Thanks for sharing your feedback. We value consumer satisfaction and realize that your satisfaction is our best source of advertisement. We see you have been in touch with us regarding your concerns. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
cheap plastic control knobs designed to fail
on July 27, 2020
Posted by: Dave Bern
I bought this cooktop 19 months ago. I had two of the cheap plastic control knobs break in the first 6-9 months; replaced those two. Presently I have two more control knobs that have broken and a third one that has cracked and will most likely fail before my non-Frigidaire replacement stove top (with all-dye-cast metal control knobs) can be installed...
That's an average failure rate of one control knob failure every 4 months!
That's an average failure rate of one control knob failure every 4 months!
which will leave me with a single control knob and a needle nose pliers as the only way to control my stove until the new unit arrives.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 12, 2020
Hello, Dave Bern!
Thank you for your feedback. We apologize for the experience you have with the cooktop knobs breaking. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. -Katrina
Thank you for your feedback. We apologize for the experience you have with the cooktop knobs breaking. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will submit your feedback to our design and engineer teams, in hopes to serve you better in the future. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Knobs
on August 10, 2020
Posted by: Johngabriell
Horrible Knobs, broke just after 4 months. Not sure if the decision was right to purchase this product.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, Johngabriell!
Oh no! We are not pleased to hear you had that issue with the cooktop. We were able to see you were assisted. Thanks for allowing us to provide a resolution.
Bianca
Oh no! We are not pleased to hear you had that issue with the cooktop. We were able to see you were assisted. Thanks for allowing us to provide a resolution.
Bianca
Written by a customer while visiting frigidaire.com