Customer reviews from lg.com
LG - SIGNATURE 22.8 Cu. Ft. French InstaView Door-in-Door Counter-Depth Refrigerator with Wifi - Textured Steel
Average customer rating
3.9
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
33
4 Stars
4
3 Stars
1
2 Stars
4
1 Star
9
70%of customers recommend this product.
(
28 out of
40)
Customer Reviews for LG - SIGNATURE 22.8 Cu. Ft. French InstaView Door-in-Door Counter-Depth Refrigerator with Wifi - Textured Steel
Posted by: Mali K
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator 2years ago, and enjoying it thoroughly. It’s door in door feature let us get milk, juice very quickly without opening the big door. We can also open the door without touching it using sensors ( this comes in handy when you’re holding heavy stuff). It’s counter depth makes it flush in the wall and looks amazingly beautiful addition to our kitchen. It’s very quiet and doesn’t disturb us. I have got many compliments for it.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: BabC
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this refrigerator for five years now and I love it. It has so many great features and works so well for all of my refrigerator needs. I especially love being able to open the door without touching it because I often bake and my hands get messy when I remember I need something else out of the fridge. And LG service has been excellent. They are so helpful if I ever do need them.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Bee144
from Carmel, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] My only issue with this is the self spacing seems a bit weird. The manual states for example to not put milk in the door as it will be a few degrees warmer and to put it in the back shelves. Well the spacing for a milk jug requires you to move other shelves down and as a result, you can barely fit anything on those shelves. Can’t lay the milk down otherwise it leaks everywhere. So that was odd. Otherwise it’s been a champ and we love it!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: fwdodgers
from denver, co
Verified Purchase:Yes
[This review was collected as part of a promotion.] we have had this fridge for just over 2 years, initially the doors did not open/close automatically, which took 5 tech visits to fix. now the condenser died, which is apparently part of a recall, been waiting 3 weeks for the tech to come and fix. hauling food up/down the stairs is not fun.
Quality
2
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, June 22, 2022
We hate to hear this and apologize for any delays. We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Don137
from North Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] Having used this for 2 years, we could not more more happy. The features are just what we want and do not find extraneous, ie, unusable, features. We would buy the same again, although we would probably get the full depth as it would give use more more than ample room for the overload around the holidays.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Looks nice. Compressor failure at almost 3 yrs
on September 21, 2022
Posted by: Jobryhar
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too expensive to have compressor failures at just over 2 yrs old. Apparently these units are notorious for having cheap compressors. I've had it serviced 2x under warranty so far, but im not confident it won't fail again
Pros: Style/Design
Quality
2
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 26, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: LittleJam
from Sugar Land, TX
Verified Purchase:Yes
I have owned this fridge for 2 1/2 years. The freezer drawers are the best design ever. It is so easy to keep the freezer organized and know what is in there. Love the glass door - easy to see drinks and pull one out.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Belljoyyang4622
from E. Northport, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm enjoying much I can.
Feel like attached one more closer friend, I mean it's not just refrigerator it's real friend.
Feel like attached one more closer friend, I mean it's not just refrigerator it's real friend.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 5, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com