Customer reviews from lg.com
LG - SIGNATURE 22.8 Cu. Ft. French InstaView Door-in-Door Counter-Depth Refrigerator with Wifi - Textured Steel
Average customer rating
3.9
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
33
4 Stars
4
3 Stars
1
2 Stars
4
1 Star
9
70%of customers recommend this product.
(
28 out of
40)
Customer Reviews for LG - SIGNATURE 22.8 Cu. Ft. French InstaView Door-in-Door Counter-Depth Refrigerator with Wifi - Textured Steel
Posted by: Tay88
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I love this fridge. Everything we’ve had branded “LG Signature” has been lovely. Including our fridge, washer and dryer, and dishwasher.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DaisyG
from Clovis, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator part doesn't cool enough and the freezer part cools like if it was refrigerator. Put in a request to get it fixed over a week ago and no one has contacted me to make appointment. Very disappointed !
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Lulo
from Denver, CO
Verified Purchase:Yes
Or happy with this product, I bought it believing it was high end but it did not live up to my expectations
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: ColoradoDacono
from Dacono CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] bought this in March 2020. the installers didn't do anything but push it in place, but once I talked to CS and leveled it and adjusted the doors as in the install guide it has been awesome, i use the auto open and the knock all the time. I love being able to lift out the drawers and wash them easily. I had a Korean refrigerator that all the plastic started breaking in the first year. This is going on 2 years and it looks like new.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
totally perfect size & cool touch features!!
on October 30, 2021
Posted by: chaerin
from south pasadena california
Verified Purchase:Yes
[This review was collected as part of a promotion.] I saved up money for 5 years to purchase this new LG fridge and let me tell you, it does not dissapoint. When I tell you this fridge is the perfect size I mean it fits in all the things you want while not taking up the size of a gigantic fridge. My fridge stays organized even with the pounds of food I have BECAUSE of the great amount of containers included in the LG fridge like the cabinet tempertaure controllable specificfor raw food like fish or steak. This fridge is a must buy because it is efficient and does our family well ;)
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Vjm2
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pro: Looks good. Fingerprint free steel really does work.
The compressor went out. Took two weeks to get it replaced. All the food spoiled.
Food kept in the view door doesn't stay cold enough so don't keep your milk or juices there or they will spoil quickly. But that's where they belong for easy access.
Food kept in the view door doesn't stay cold enough so don't keep your milk or juices there or they will spoil quickly. But that's where they belong for easy access.
Lighted shelves are a good idea. Why do they only work in one position?
The freezer door open alarm does not go off when the door is only somewhat ajar but enough to let the freezer thaw out. Happened more than once.
The freezer section is divided into two sections. I never thought about the importance of having wider access. Big items have to be in the downstairs freezer.
Don't try to multitask. The ice/water dispenser doesn't work when the other door is open.
These are some of the negatives but it does look good This is not an inexpensive fridge so I'm disappointed. Would not recommend or rebuy. Hope LG learns from this attempt and builds a better fridge in the future.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
Thank you for taking the time to review our product. We hate to hear you experienced an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
I will NEVER buy another LG product!
on April 12, 2022
Posted by: Stroups
from Grimesland, NC
[This review was collected as part of a promotion.] This is my 2nd LG Refrigerator in 7 years. We gave away our last one when it was only 5 years old because the compressor went out 5 TIMES! Yes, 5 times! (And Yes, I filed a claim on the lawsuit and received the court-ordered compensation check THIS WEEK.) The same week, 3 days later, the compressor on this 2yo VERY EXPENSIVE LG refrigerator has gone out. I'm so tired of losing money on spoiled food and having to go without a refrigerator for weeks until they replace the compressor (likely for about a year before the compressor goes out again). I'm done.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, April 13, 2022
We hate to hear this and I can offer you 300 in food loss. If you would like to accept this please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: BabCulver
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this refrigerator. I use the auto open door feature regularly. LG Signature is the best!
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com