Customer reviews from startech.com
StarTech.com - USB-C Multiport Adapter - Black
Average customer rating
3.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
4
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
4
Customer Reviews for StarTech.com - USB-C Multiport Adapter - Black
Customer Rating
4
Almost perfect
on March 18, 2018
Posted by: brisa
I bougth this adapter one year ago, and the only complaint I have is that HDMI and VGA outputs cannot be active at the same time.
Written by a customer while visiting startech.com
Customer Rating
1
HDMI not working properly on mac
on June 15, 2017
Posted by: albaum
I am trying to connect a Samsung 4K monitor, and it just does not work. O tried all possible resolutions, the monitor appears in the preference pane, but the image sent by via the startech device is not visible / compatible with the monitor. Useless...
Response from startech.comBy Malcolm, Customer Support, July 20, 2017
We are pleased to report that installing the macOS Sierra 10.12.6 Update resolves this issue on MacBook Pro (2017) systems.
Response from startech.comBy Malcolm, Customer Support, June 23, 2017
Thanks for sharing your experience with us. We have also been in touch with you via email, in response to your support request.
After testing with the new MacBook Pro (2017) systems, we have discovered an incompatibility with a small number of our products. We are working toward a resolution, but for now our website has been updated with a note on applicable products. This issue does not affect MacBook Pro (2016) systems.
After testing with the new MacBook Pro (2017) systems, we have discovered an incompatibility with a small number of our products. We are working toward a resolution, but for now our website has been updated with a note on applicable products. This issue does not affect MacBook Pro (2016) systems.
Written by a customer while visiting startech.com
Customer Rating
1
Not managed to make it work yet
on September 13, 2017
Posted by: Hugh Gong
I just brought this for a new Dell XPS 13 laptop (Windows 10). Nothing happens when plugged in the laptop USB C port. I have updated all the device drivers.
Response from startech.comBy Malcolm, Customer Support, September 13, 2017
Thanks for sharing your experience with us. We hope we can help, as we expect this adapter to work on the Dell XPS 13.
Since you have already done troubleshooting with us and confirmed you have the latest driver updates installed, it's possible the adapter may be faulty. It does come with a full three year hardware warranty, and lifetime technical support, so we are here to help.
If you are not able to get a replacement adapter through your original place of purchase, please let us know and we'll take care of this directly.
Since you have already done troubleshooting with us and confirmed you have the latest driver updates installed, it's possible the adapter may be faulty. It does come with a full three year hardware warranty, and lifetime technical support, so we are here to help.
If you are not able to get a replacement adapter through your original place of purchase, please let us know and we'll take care of this directly.
Written by a customer while visiting startech.com
Customer Rating
4
Nice adapter with good video options
on December 15, 2018
Posted by: macphoto1970_113
This is a nice adapter to have for most ultra compact systems today with USB-c. This gives you HDMI and VGA which i found worked pretty well. The ethernet port is a nice option to have as I like the hard wired options whenever possible.
My only issue is when the system goes to sleep a few times it would not show back up until I disconnected the device and then plugged back in. Not much of an issue with the laptop...not sure if it would be to convenient if it was at the back of a desktop.
Overall a good adapter that works well.
I received this product in exchange for an unbiased review
My only issue is when the system goes to sleep a few times it would not show back up until I disconnected the device and then plugged back in. Not much of an issue with the laptop...not sure if it would be to convenient if it was at the back of a desktop.
Overall a good adapter that works well.
I received this product in exchange for an unbiased review
Written by a customer while visiting startech.com
Customer Rating
4
HDMI and VGA Port
on February 9, 2019
Posted by: Abhishek Tripathi
May I know that at the same time HDMI and VGA port will be able to support for video output?
Written by a customer while visiting startech.com
Customer Rating
4
One adapter with all the basic connectors
on August 10, 2017
Posted by: mr1234
This is a follow up for my previous review where I described the issue I experienced. I purchased 4 adapters to use them at the office on multiple MacBook Pro devices. I had a small issue with the network port that did not worked. Installing the driver solved my problem. I did not give it a perfect score because you need to install a driver in order to make everything work. If this was mentioned as a note in the technical details would have made the experience smoother. Other than that I am happy with this product. I recommend it.
Written by a customer while visiting startech.com
Customer Rating
5
USB-C Multiport Video Adapter Made Easy
on July 24, 2017
Posted by: jimh123
I have been in the AV/IT Integration space for over 30 years.
I found this unit easy to setup and use on my Microsoft and Android devices. This unit has the ability to provides a 4-in-1 multiport video adapter to 4K Ultra HD HDMI or VGA video output, a USB 3.0 port, and a Gigabit Ethernet port. I used this on both my Android and Windows devices and it worked seamlessly with my Samsung Displays.
What is Included:
1 - USB-C Multipport adapter
1- Instruction Manual
1 - USB-C Multipport adapter
1- Instruction Manual
Note: “I received this product in exchange for an unbiased review.”
Written by a customer while visiting startech.com
Customer Rating
5
Great Mutliport Adapter
on July 27, 2017
Posted by: Starr
This is a great USB-C Multiport Adapter for laptops. It is so small it will fit in your pocket yet it provides very high end VGA & HDMI graphic ports, USB 3.0 port and Gigabit Ethernet port. It is as simple as Plug and Play to use.
Written by a customer while visiting startech.com