Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Customer Rating
1
LSXS26336S Filter Connection Keeps Breaking
on June 21, 2022
Posted by: TXMorales
from Frisco, TX.
[This review was collected as part of a promotion.] This is the second time I have to have a repair guy come and replace the filter housing. After a few uses it does not allow even an original LG filter to reconnect. For some reason this keeps being a problem. Now I have to buy another housing to
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, June 22, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: LG Side Refrigerator
from Naples, FL
Verified Purchase:Yes
Broke down the first week we had it and now not even 4 years later died again. Terrible and will not recommend LG again.
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 7, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Muguel
from Topeka
Verified Purchase:Yes
Bad product only 3 yr stop working bad bad bas bad bad very bad
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Lorriewithoutrefridge
from Coupeville,WA
Verified Purchase:Yes
We have owned our side by side 4 years. Compressor quit 2 MONTHS AGO. It's under warranty. LG has not honored THEIR WARRANTY!!!
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 31, 2023
Thank you for bringing this to our attention. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Ken from SC
from SC
Verified Purchase:Yes
The compressor in this refrigerator died after about 3 years. This is apparently a known problem, because I was told my compressor was replaced with a "new and improved" version. After only a month, it is already starting to lose some of it's cooling ability.
I also lost an entire refrigerator of food when the compressor died. I have tried three times (unsuccessfully!) to file a lost food claim.
I won't be buying any more LG refrigerators.
Quality
2
Features
3
Value
1
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 11, 2023
We're sorry to hear that you didn't have a great experience with our service and product. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We assure you that your review is considered and does not go unnoticed. -Cazz
Written by a customer while visiting lg.com
Posted by: Tyllutzd
from Tulsa ik
Verified Purchase:Yes
Went out on us they came out and looked at 2 weeks ago and said was this and have not been back since to fix it I will never buy anything lg again and am tell everyone never to buy your stuff to sent your stuff is crap and you never call us back about it
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 10, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working
on June 6, 2023
Posted by: Ziggie
from Gainesville, FL
My frig. is less then two years old and the main control board went out, no power too the frig. My last LG lasted 14yr.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Tanisha, social/LG, June 7, 2023
Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please contact us so that we can sort these issues out. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library.~ Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library.~ Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
Bad
on March 18, 2024
Posted by: Azawi
from Texas
I bought LG fridge end of 2018. It’s only 5 years the compressor went out is a bad product and I will never recommend to the people to buy LG product.
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, March 26, 2024
Hi there! We realize how much your experience falls short of your expectations and would like to take this opportunity to have a closer look! Please feel free to let us know more here: http://spr.ly/6422Zp1rG. Your submission would help us identify areas we can make improvements to! Please don't hesitate to send us a private message on social media (@LGUSSupport) with your phone, model, & serial number. It'll be our pleasure to discuss your warranty and all possible repair options! ^Chris
Written by a customer while visiting lg.com