Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Customer Rating
4
Great purchase.
on September 22, 2017
Posted by: CaptAmerica72
[This review was collected as part of a promotion.] Bought to put into a brand new home and it has been working flawless. No issues. Plenty of room.
Pros: Style/Design, Features/Settings, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Big Disappointment
on March 25, 2018
Posted by: Baxter Family
from Bend Oregon
[This review was collected as part of a promotion.] This refridgerator has been one big disappointment after another. The exterior finish scratches easy, the water dispenser squirts water out everywhere and is a poor design, plus the ice machine was the first thing to go out. We have had to track down the part and so far have been unsuccessful. VERY UNHAPPY.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy Amber, Customer Service, March 26, 2018
Hello and thank you so much for the feedback. We appreciate you taking the time to let us know what did not work out in your experience. We have sent the feedback over to our R&D team for review. If you need assistance, please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at @LGUSSupport when you are with the unit ^AC
Written by a customer while visiting lg.com
Posted by: mfrye
from Suffolk, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] What attracted us was the size, solid feel of door shelves and drawers, and compact ice maker. My husband finds the instruction manual helpful on how to prepare the ice maker when we go on vacation. Other peoples' reviews helped us adapt (properly positioning water glass, wiping front doors, etc.). We like the "door open" tune (same tune on my washer) and the fridge is quiet.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Good size for the price
on February 3, 2019
Posted by: JoeKrom
from Orlando, FL
[This review was collected as part of a promotion.] First time buyer of an LG refrigerator. Have a small kitchen so didn't have room for a larger refrigerator and decided to get model LSXS26336S. The fridge works fine, but there are certain items that need improving, such as the nonmagnetic stainless steel material which dents, scratches and stains VERY easy. Practical areas like the "Dairy Corner" (the butter/egg/cheese compartment) lid that will not stay open so one can take the eggs out without having to hold the lid with one hand and getting the carton out with the other ( and keeping the fridge door steady...). The digital controls are OK, the arrangement of the buttons is logical but the housing should have a deeper tray to catch the splashing water and ice that for some reason always keeps missing the glass... The water dispenser "paddle" seems to be not well calibrated it doesn't stop providing water immediately you release it, letting the water fall into the shallow tray. These are small things that should not occur at this entry level of technology, and should be fixed in this model.
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Response from lg.comBy BH, Social Media , February 5, 2019
I appreciate your feedback. I would love to take a look into your case to see if we can help you find a solution. If we can assist you, please feel free to reach out to us via phone at 1-800-243-0000 or online with our Facebook page https://www.facebook.com/LGUSSupport or Twitter feed @LGUSSupport. I look forward to hearing from you. Thank you! ^BH
Written by a customer while visiting lg.com
Posted by: Lica
from Chicago,IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago, it’s ok but the only complaint is that when using the ice maker, the crushed ice goes all over the place making clean up a hassle. Also the water dispenser stream is at an angle. I wish someone would have mentioned this, I may have considered another brand.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
FAILURE of entire frdg/fr after a yr -100% fd loss
on January 24, 2020
Posted by: lynn12345
from lakewood, colorado
[This review was collected as part of a promotion.] I have a : LSXS26336S
26 cu. ft. Side-By-Side Refrigerator -manufactured 2018.06 (total failure occurred on 1/22/2020). The freezer/fridge lights were on but not freezing. I didn't realize the total loss of this refrigerator until the early morning of 1/24 when I checked on it and realized regardless of the settings there is no freezing or cooling. The first indication was water dripping on the floor from the ice maker. I thought either my 9 year old or myself accidentally turned the freezer off. In any case - I have a total loss of freezer and refrigerator food.
26 cu. ft. Side-By-Side Refrigerator -manufactured 2018.06 (total failure occurred on 1/22/2020). The freezer/fridge lights were on but not freezing. I didn't realize the total loss of this refrigerator until the early morning of 1/24 when I checked on it and realized regardless of the settings there is no freezing or cooling. The first indication was water dripping on the floor from the ice maker. I thought either my 9 year old or myself accidentally turned the freezer off. In any case - I have a total loss of freezer and refrigerator food.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, January 24, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not so thrilled
on March 22, 2020
Posted by: Rudy1334
from Houston, Texas
I wish I could say something positive regarding our purchase on 11/22/18. I’d noticed after a few days when it was delivered and setup the door gasket not probably sealed causing condensation, but due to purchasing our new home and the birth of our son I had too much going on to make it a priority. I tried troubleshooting using the suggested tips but no success. The recommend temperature is either too cold or not cold enough. Needless to say you’d expect when you purchase a quality item like LG you’d expect this to happen years from now, not at first purchase.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
I am sorry you have not received support in resolving your issue. Please give us another opportunity to offer help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Yes smith
from El Centro California
Verified Purchase:Yes
PRODUCT NUMBER: LSXS26336S
SERIAL NUMBER: 806MRTT1A081
PURCHASE DATE: August 23, 2018
SERIAL NUMBER: 806MRTT1A081
PURCHASE DATE: August 23, 2018
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com