Customer reviews from hp.com
HP - LaserJet Pro MFP M425dn -and-White All-in-One Printer - Black
Average customer rating
3.7
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
2
80%of customers recommend this product.
(
8 out of
10)
Customer Reviews for HP - LaserJet Pro MFP M425dn -and-White All-in-One Printer - Black
Customer Rating
5
Reliable machine with great features
on April 28, 2015
Posted by: cyclepath5
I have a home office. This printer will do everything. I have a connected server. I can scan to a folder, fax, print, you name it. Set up has been a no-brainer. I cannot speak to reliability yet since I have only had this for 6 months.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
Defective units
on September 22, 2012
Posted by: Tex1
from Virginia
Gender:Male
Just received my second HP LaserJet Pro 400 MFP M425dn. The first units automatic document feeder didn't work. The second unit has a bad scanner which produces black lines on all scans and copies. I'd say HP has a quality control problem which needs work.
I would recommend this to a friend!
Features
5
Performance
1
Response from hp.comBy HP, Customer service, November 14, 2012
Thank you for your feedback. In most cases, lines on copies/scans is related to contamination on the scan glass. Please refer to this video for help on cleaning the glass, http://www.youtube.com/watch?v=CGn7FJvH8sE
Written by a customer while visiting hp.com
Customer Rating
5
Met my expectations
on July 30, 2012
Posted by: Aaron8828
This printer does what it said it would do and it was very easy to set up.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
4
GREAT.....SO FAR
on March 23, 2013
Posted by: WAYNE1954
from Upland, CA
Gender:Male
I have only had it a week, but so far it prints, copies, scans, and faxes very good, much better than the HP LaserJet 3380 it replaced.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Easy setup
on September 20, 2013
Posted by: mpifs
from Lake Crystal, MN
Gender:Female
After reading the reviews, chose this model and am very satisfied. Was easy to set up and use.
But trying to use the preset numbers, you have to arrow down 5 names at a time and takes too much time to get to the one that I want to select. Unless I'm missing something - is there an easier way to select a number since I have entered 80 names and numbers?
But trying to use the preset numbers, you have to arrow down 5 names at a time and takes too much time to get to the one that I want to select. Unless I'm missing something - is there an easier way to select a number since I have entered 80 names and numbers?
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Customer Rating
4
OK for the price.
on November 11, 2013
Posted by: JeffN
from San Rafael, CA
Gender:Male
I needed a backup medium duty combo machine, and this serves the purpose. The copies do show a partial line across one edge, as mentioned in previous reviews. It is unfortunate that engineering shortcomings such as this are now accepted as normal by a once proud company. I still have an HP color laser-jet 2840 that won't scan to Windows 7. Web blogs indicate this is a problem that the company refuses to fix, or is unable to fix. HP used to be the premier hardware technology company. I hope that Meg Whitman can get the company back on that track.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Customer Rating
3
Not Real Happy
on April 28, 2015
Posted by: Sue1216
from Stone Ridge, NY
Gender:Female
Not real happy with the copier. If, and all printers, do eventually have a paper jam. It appears that I will have to take apart much of the copier if that occurs.
The toner is expensive and does not last as long as my old hp printer did.
When I want it to copy, the first copy always comes out blank until I do it again and it realizes that the copy/copies I want is sitting on the top. My old hp that I had for about a year broke in the middle of tax season so I had no time to pick and choose. Oh for the good old days. I had a copier for 15 yes 15 years with absolutely no problems until it eventually wore itself out.
The toner is expensive and does not last as long as my old hp printer did.
When I want it to copy, the first copy always comes out blank until I do it again and it realizes that the copy/copies I want is sitting on the top. My old hp that I had for about a year broke in the middle of tax season so I had no time to pick and choose. Oh for the good old days. I had a copier for 15 yes 15 years with absolutely no problems until it eventually wore itself out.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
Not good
on August 16, 2012
Posted by: pats51
from Springfield, MN
Although it was fairly easy to install it only worked for about 1 day, not what is expected from a new printer/fax/copier. After one day all faxes sent out ended up being all black at the receiving facility. Could not get it fixed with a technician via phone. Sending back.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy HP, Customer service, November 14, 2012
Thank you for your feedback. HP released new firmware that resolved calibration faiures that resulted in some cases of blank and black copies. To download this firmware, please visit http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5096244&prodTypeId=18972&prodSeriesId=5096243&swLang=8&taskId=135&swEnvOID=4063
Written by a customer while visiting hp.com