Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Average customer rating
3.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
20
4 Stars
11
3 Stars
12
2 Stars
7
1 Star
16
56%of customers recommend this product.
(
34 out of
61)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Posted by: Heather
Verified Purchase:Yes
I love the look and light feel of the case. The side buttons however are now hard to push.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 19, 2018
Dear Heather,
We're sorry to see that this Symmetry series is having a hard time adjusting to its new role as chief Samsung protector! At times, the side buttons on newer cases can be a little unyielding at first, but not to worry - here at OtterBox, we train our cases to be the toughest of the tough. After some time and practice, that Symmetry should relax and start feeling a lot more comfortable. Nonetheless, if the stubborn nature continues, please feel welcome to call our Otter generals at 1-855-688-7269, and they'll gladly help you find a tactical solution!
Best,
OtterBox Customer Service Team
We're sorry to see that this Symmetry series is having a hard time adjusting to its new role as chief Samsung protector! At times, the side buttons on newer cases can be a little unyielding at first, but not to worry - here at OtterBox, we train our cases to be the toughest of the tough. After some time and practice, that Symmetry should relax and start feeling a lot more comfortable. Nonetheless, if the stubborn nature continues, please feel welcome to call our Otter generals at 1-855-688-7269, and they'll gladly help you find a tactical solution!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Preston
Verified Purchase:Yes
I bought this case a couple weeks ago and so far I love it for the most part! It's very durable and stylish, at the same time I was in hopes that the side buttons would break in a little as it is kinda hard to use the functions, like volume and power, it works, it's just I have to give it a more firm press. Hoping over time it will break in some because I really love the case but it fits my 7edge very well!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: alli
Verified Purchase:Yes
i like it. it is really nice and not very bulky. the only issue is the buttons are a little difficult to press in on the side.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Trish
Verified Purchase:Yes
Put otterbox on my phone ....dropped it on its face ...broke my screen ......useless
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Disko45
Verified Purchase:Yes
Button don't line up right and very hard to push. No screen protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 11, 2018
Hi Disko45,
We're sorry to see that this Symmetry series isn't matching up well with your device! This is certainly bizarre, and as long as you definitely have the Galaxy S7 Edge, that case should be fitting seamlessly. Please don't hesitate to call our Otter detectives at 1-855-688-7269 so that they can solve this mystery as soon as possible!
Cheers,
OtterBox Customer Service Team
We're sorry to see that this Symmetry series isn't matching up well with your device! This is certainly bizarre, and as long as you definitely have the Galaxy S7 Edge, that case should be fitting seamlessly. Please don't hesitate to call our Otter detectives at 1-855-688-7269 so that they can solve this mystery as soon as possible!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tailyn
Verified Purchase:Yes
Looked great when I putted on - but cracked and broke the first time I dropped my phone. Totally not expected and these cases are expensive!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Rokron
Verified Purchase:Yes
I have had The Defender, great for heavy duty protection. Buttons have good feel and work as expected. I have now The Commuter, great medium duty protection and the buttons again have a good feel and work as expected. I got The Symmetry the other day and I was extremely disappointed. The button feel is extremely vague. Had to squeeze the heck out of the case to get them to work. BOTH sides.
What a shame it is to have this thingalong with all the quality products you have.
Someone there needs to grab one of these things and try to fit it to an S7 Edge and tell us what you think about the button feel compared to the other cases I mentioned.
What a shame it is to have this thingalong with all the quality products you have.
Someone there needs to grab one of these things and try to fit it to an S7 Edge and tell us what you think about the button feel compared to the other cases I mentioned.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 4, 2018
Hey Rokron,
We apologize that this Symmetry series isn't quite meeting the Otter standards that you're used to! Not to worry - while the side buttons on a brand-new case can sometimes be a little stiff at first, after some time and use, they should start to move more comfortably. If you continue to experience some resistance, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll gladly hook you up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
We apologize that this Symmetry series isn't quite meeting the Otter standards that you're used to! Not to worry - while the side buttons on a brand-new case can sometimes be a little stiff at first, after some time and use, they should start to move more comfortably. If you continue to experience some resistance, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll gladly hook you up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Abi23
Verified Purchase:Yes
So far, this case has been exactly what I was expecting as far as protection from an otterbox, really great! It also looks amazing, I have to keep reminding myself that I only got a new case not a new phone too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com