Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Average customer rating
3.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
20
4 Stars
11
3 Stars
12
2 Stars
7
1 Star
16
56%of customers recommend this product.
(
34 out of
61)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Posted by: Refund
Verified Purchase:Yes
I love the protection it give if and when it is dropped. The problem that I have is the buttons are hard to push in. Sometime you have to push hard to turn the phone off or to turn the volume up or down.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service team, June 30, 2017
Hi there,
Although we are glad that this Symmetry case is taking care of your Galaxy S7 edge, we’re sorry that the control buttons are being difficult. This is strange and we absolutely want to rectify this unfortunate dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service team
Although we are glad that this Symmetry case is taking care of your Galaxy S7 edge, we’re sorry that the control buttons are being difficult. This is strange and we absolutely want to rectify this unfortunate dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service team
Written by a customer while visiting otterbox.com
Posted by: terry1020
Verified Purchase:Yes
can't access side buttons,i have to remove cover to change volume
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 5, 2017
Hi Terry,
We are sorry that the control buttons on this Symmetry case are being difficult. We fully understands why this would be frustrating and we absolutely want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that the control buttons on this Symmetry case are being difficult. We fully understands why this would be frustrating and we absolutely want to rectify this abnormal dilemma as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Belinda
Verified Purchase:Yes
Within about two days of having it I have already noticed cracks, and my husband threw away on of my packaging it was in. I always keep an otter box on my cell, I was very excited about this clear one but I must say I am very disappointed with it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 6, 2017
Hi Belinda,
We are sorry that this Symmetry Series Clear Case cracked after a couple of days. We fully understand why this is disappointing and we absolutely want to get things turned around as soon as possible.
Thankfully we can easily replace your damaged case through our warranty. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Symmetry Series Clear Case cracked after a couple of days. We fully understand why this is disappointing and we absolutely want to get things turned around as soon as possible.
Thankfully we can easily replace your damaged case through our warranty. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Krystak
Verified Purchase:Yes
I love the design. It fits in my pocket very nicely. Prepare for a workout trying to use the side buttons such as the volume. Hard to use especially.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: George
Verified Purchase:Yes
I was excited about my new clear case but once i received it, i noticed right away that the buttons were not working correctly. The power and volume buttons do not seem to match up correctly and as hard as I try to push them nothing happens. I ended up taking off the case to be able to use the buttons again.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Tess
Verified Purchase:Yes
I only have my cover 2_3 weeks and they pink on the edges has already gone completely black. I had a otter box for my previous phone and loved it. They are amazing at protecting your phone but I am so unhappy with this one. It already looks like I had it years.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2017
Dear Tess,
Sounds like your Symmetry had dreams of being a different color, and decided to go for it! We so apologize that this cosmetic issue is happening, and we're happy to rectify the situation with a warranty claim. Please feel free to call our stylish Otters at 1-855-688-7269, and they'll outfit you with a brand new replacement case!
Best,
OtterBox Customer Service Team
Sounds like your Symmetry had dreams of being a different color, and decided to go for it! We so apologize that this cosmetic issue is happening, and we're happy to rectify the situation with a warranty claim. Please feel free to call our stylish Otters at 1-855-688-7269, and they'll outfit you with a brand new replacement case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BillyG
Verified Purchase:Yes
Case offers protection but buttons do not line up well at all. Hard to turn on and off and adjust volume. Pretty pricey shell. I'm disappointed in this purchase. Not what I've come to expect from Otterbox
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2017
Hey BillyG,
Our apologies that the Galaxy S7 Edge Symmetry series isn't meeting your Otter expectations! It is definitely odd that the buttons aren't lining up well - as long as you have a Galaxy S7 Edge, this case should work seamlessly with your device. Our Otter experts would be happy to get to the bottom of this, so please feel welcome to call them at 1-855-688-7269. They'll take a closer look and solve this puzzle in no time at all!
Regards,
OtterBox Customer Service Team
Our apologies that the Galaxy S7 Edge Symmetry series isn't meeting your Otter expectations! It is definitely odd that the buttons aren't lining up well - as long as you have a Galaxy S7 Edge, this case should work seamlessly with your device. Our Otter experts would be happy to get to the bottom of this, so please feel welcome to call them at 1-855-688-7269. They'll take a closer look and solve this puzzle in no time at all!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rick
Verified Purchase:Yes
The otter box has no protection for the phone screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 22, 2018
Hi Rick,
We sincerely apologize about any miscommunication regarding the screenless style of the Galaxy S7 Edge Symmetry! Although we do our best to electronically display the most accurate depictions of our cases, unfortunately, sometimes certain things can get lost in translation, so to speak. Historically, the Symmetry case has never come with a built-in screen protector, but if your heart is set on this, we might suggest checking out the Defender series. The Defender does come with an integrated screen shield, as well as a few additional layers to ensure rugged protection. Take a look by following the link below, and please feel free to call us at 1-855-688-7269 with any further questions. We're always happy to help!
https://www.otterbox.com/en-us/galaxy-s7-edge/defender-series-case/sam2-galaxy-s7-edge.html?dwvar_sam2-galaxy-s7-edge_color=20#start=1
Best,
OtterBox Customer Service Team
We sincerely apologize about any miscommunication regarding the screenless style of the Galaxy S7 Edge Symmetry! Although we do our best to electronically display the most accurate depictions of our cases, unfortunately, sometimes certain things can get lost in translation, so to speak. Historically, the Symmetry case has never come with a built-in screen protector, but if your heart is set on this, we might suggest checking out the Defender series. The Defender does come with an integrated screen shield, as well as a few additional layers to ensure rugged protection. Take a look by following the link below, and please feel free to call us at 1-855-688-7269 with any further questions. We're always happy to help!
https://www.otterbox.com/en-us/galaxy-s7-edge/defender-series-case/sam2-galaxy-s7-edge.html?dwvar_sam2-galaxy-s7-edge_color=20#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com