Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Average customer rating
3.2 out of 5
3.2
(66 Reviews)
Open Ratings Snapshot
Rating breakdown 66 reviews
5 Stars
20
4 Stars
11
3 Stars
12
2 Stars
7
1 Star
16
56%of customers recommend this product. 
(
34 out of 61
)
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Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Customer Rating
1 out of 5
1
Worst purchase ever
on August 19, 2017
Posted by: Sunshine
Verified Purchase:Yes
I do not like my otter box. It will not let me charge my phone properly. Even though the 'case's clear, it's ringed with grey which clashes with my phone and only covers half of my phone. Not the whole phone. If I had known, I would not have bought this case and would like to return it.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Dislike the design
on April 5, 2016
Posted by: Sandy481
Gender:Female
First off, the colored edges seem more glossy in the picture online and a little pinker. The true case edge is matte and a light brown color. I also ended up disliking the clear backing of this model. It's my own fault really. I should have known it would be slick and prone to leaving behind fingerprints that make it appear dull over time. Overall, I would not buy this case again or recommend it to others. I will probably end up ordering a different case design from Otterbox so I don't have to look at fingerprint smudges all the time. The construction is fine. I just have issues with the cosmetics.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Ehhh
on October 28, 2016
Posted by: Boyd
Looks good, protection would be what I need but I don't use it because lock and volume buttons don't match up correctly making it about useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 31, 2016
Hi Boyd,

We are sorry that the lock and volume buttons on this Symmetry case are not lining up correctly. This is very unusual as our cases are designed to fit there device seamlessly. We definitely want to get to the bottom of this mystery so that we can get things turned around for you. Simply give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Bad Buttons
on March 30, 2017
Posted by: Tyler
The case itself is very nice and slim, but the buttons on the case are extremely tough to press down on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 31, 2017
Hi Tyler,

Thanks for your feedback! We are sorry that the control buttons on this Symmetry case are being stubborn. Sometimes at first they may be a tad rigid but after a bit of use they should become easier to manipulate.

If you find that this issue persists please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Pretty but Slippery
on December 30, 2016
Posted by: KEM78
Verified Purchase:Yes
I have had my new case for about a week with only one complaint. While I love the slim one piece design, the clear back is slick and slides out of my back pocket when I sit. Perhaps more rubber on the outside of the case would help?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not sure
on January 18, 2017
Posted by: Sweetielips069
I brought the Otterbox five months ago it's been grate up until now and siting in it very own slef and it started clouding up near the top what is wrong with it c
Response from otterbox.comBy OtterBox , Customer Service Team, January 20, 2017
Hi there,

We’re sorry that this Symmetry clear case is giving you some trouble. We would like to get more details so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Stylish but impractical
on February 6, 2017
Posted by: Patrick L
My first Otterbox but I am disappointed. The cover looks great, absolutely beautiful case and the clearness showcases the phone well.
BUT the buttons for Volume / Power are near impossible to press. While it's a great cover this really puts me off it. I will look into returning it as I can't really press the volume or power buttons with one hand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 7, 2017
Hi Patrick,

We appreciate your feedback! We are sorry that the control buttons on this Symmetry case are being a bit stubborn. We completely understand why this would be disappointing and we certainly want to rectify this unusual predicament.

Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement case arranged in practically no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The best case I ever had !!!!!!
on February 10, 2017
Posted by: Erikcast
Verified Purchase:Yes
It took like 2 weeks but it was worth it !!
Loved it Otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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