Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Average customer rating
3.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
20
4 Stars
11
3 Stars
12
2 Stars
7
1 Star
16
56%of customers recommend this product.
(
34 out of
61)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge - Black crystal
Posted by: Mary Ann
Verified Purchase:Yes
I wanted a clear otterbox so I could see my gorgeous gold S7 Edge. Otterbox delivered with this case. It fits well, not too difficult to get on or off. The reason I didn't give it 5 stars is that I wish the rubber bumper came up a little higher to protect the screen better.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Daniel
Verified Purchase:Yes
Bought the case a few weeks ago for my samsung galaxy s7 edge, however I have 2 issues.
1- the lock and volume buttons are very difficult to press. It's almost as if the ridges on the case do not match up with the buttons on the phone.
1- the lock and volume buttons are very difficult to press. It's almost as if the ridges on the case do not match up with the buttons on the phone.
2- I bought a tempered glass screen protector also, however the protector does not fit with the otterbox, the case lifts the screen protector off.
While the case is still very very good for protector g the phone, these issues are a pain point.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Disappointed Customer
Verified Purchase:Yes
It was just a sleeve. There was no protective shell or screen protection. I felt there was misleading communication on your web site.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2018
Hey Disappointed Customer,
We sincerely apologize for any confusion caused by the Symmetry style! While this case is intentionally built to provide sleek drop protection, if you're searching for something a bit more rugged, we would recommend taking a look at the Commuter series. The Commuter incorporates a dual-layer design, with an inner slipcover and a hard outer shell. Feel free to check it out by clicking on the link below, and give our playful Otters a ring at 1-855-688-7269 if any other questions pop up. They're always ready to dive in and help out!
https://www.otterbox.com/en-us/samsung-galaxy-s7-edge/commuter-series-case/77-53027.html#start=1
Best,
OtterBox Customer Service Team
We sincerely apologize for any confusion caused by the Symmetry style! While this case is intentionally built to provide sleek drop protection, if you're searching for something a bit more rugged, we would recommend taking a look at the Commuter series. The Commuter incorporates a dual-layer design, with an inner slipcover and a hard outer shell. Feel free to check it out by clicking on the link below, and give our playful Otters a ring at 1-855-688-7269 if any other questions pop up. They're always ready to dive in and help out!
https://www.otterbox.com/en-us/samsung-galaxy-s7-edge/commuter-series-case/77-53027.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Wanted to love it! BUT
on May 19, 2016
Posted by: 2k6colli
This case is a novelty its got great feel but is not practical for these reasons 1. The case is clear and really easy to get oil,dust,dirt,lint in and on a mirrored phone oily is greasy looking with little fuzz speckles on a mirrored surface. 2. It cracks at the corners and by the rockers from taking the case off once every 2 weeks to clean lint or dirt off it and the phone 3. My super least favorite part of this epic adventure is say you do have natural oily skin or you sweat. It turns the protective case into a rocket ship. Let me explain so you prop your new sick s7 edge woooo up on a book to binge some netflix the phone falls off the book every 2 seconds and IF you are not fast enough it will fly off whatever table lap car seat and not like a oh no my phones falling speed more along the lines of thanks for throwing my phone. Either way i ramble on do yourself the favor and get something different
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: my3jjjs
Verified Purchase:Yes
Fit was snug, but the buttons were extremely hard to press. Tried to trim the plastic inside, but then it didn't make contact with the phone at all, so in the trash it went. What a waste of money! Otterbox is an excellent product... it is the design of any edge phone that makes it difficult.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 20, 2017
Hi there,
We are sorry that the control buttons on this Symmetry case were giving you some trouble. We truly wish that you would have reached out to us first as we would have been happy to have helped out with this unusual problem.
If you ever need any assistance with one of our products in the future please do not hesitate to give us a call. Our friendly Otters can be reached at 1-855-688-7269 and they are glad to help!
Sincerely,
OtterBox Customer Service Team
We are sorry that the control buttons on this Symmetry case were giving you some trouble. We truly wish that you would have reached out to us first as we would have been happy to have helped out with this unusual problem.
If you ever need any assistance with one of our products in the future please do not hesitate to give us a call. Our friendly Otters can be reached at 1-855-688-7269 and they are glad to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: wonga17
from Lansing, MI
Gender:Female
Verified Purchase:Yes
I love the clear back so I can still see the color of my device or if i choose I can stick a picture or colored paper behind it to personalize it more. It provides GREAT protection even with the edge screen, while face down the screen never hits the surface. Thinnest possible case with amazing protection. I've always been a fan of otterboxes but their Symmetry series is my favorite for providing traditional otterbox protection with the slim fit of a device. Doesnt stick going in/out of pockets either. Worth every penny.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Atxotterguy
Verified Purchase:Yes
I've been using this clear case for a couple of weeks. My input:
- looks awesome. Fits well and is slim. Just as great as my other Otter.
-despite what the description says the clear back is already scratched up
-the outer buttons have to be depressed extremely hard to work. Maybe this will change with time but my other Otter didn't have this issue.
-despite what the description says the clear back is already scratched up
-the outer buttons have to be depressed extremely hard to work. Maybe this will change with time but my other Otter didn't have this issue.
Giving 3 stars because of the last two points.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Psrm
Verified Purchase:Yes
Yet another awesome purchase from OTTER!!!! I recently bought a Samsung 7 and wanted the cover (phone case/cover) to not "cover" the beauty of the phone and loved the symmetry series clear back case!!!! Two thumbs up!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com