Customer reviews from frigidaire.ca
Frigidaire - Gallery Series 27" Built-In Single Electric Convection Wall Oven - Stainless Steel
Average customer rating
4.3
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
81
4 Stars
41
3 Stars
5
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
119 out of
131)
Customer Reviews for Frigidaire - Gallery Series 27" Built-In Single Electric Convection Wall Oven - Stainless Steel
Customer Rating
3
Great design, surprised by the fan
on September 1, 2024
Posted by: Ron27
This oven replaced a 25 year old oven that we loved. The new one opens to the side, which is a great feature. You have to punch in the temperature you want, so if you want to go up 10 degrees you have to punch in a new temperature, while the old oven had temperature up and temperature down arrows, which was slightly easier. The main difference with the new oven is that there's a strong fan that blows hot air out the front while it's on, and for about half an hour after its off, apparently to keep the electronics cool. I've read up on it, and it seems all new wall ovens are like this, but I wish it didn't do this as it actually interferes with the gas flame when we're cooking using our gas elements.
I would recommend this to a friend!
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, September 3, 2024
Thank you for stopping by and taking the time to review.
It is so unfortunate that you have had this experience with your new wall oven in such a short time, and we can understand your disappointment. We apologize for any inconvenience this may have caused. Please know that it's important for us to hear if our products are meeting our consumers' expectations as we strive to produce quality products in Canada!
The oven vent openings are important to prevent excessive smoke inside the oven and possible flames. We understand that your unit is already mounted and built-in, but you can anytime discuss with your installer and seek recommendation/advice if you have to move the oven quite farther to your gas elements so its smoke won't interfere.
Customer satisfaction is our top priority, and we encourage you to let us know if there’s anything we can do to deliver an even better experience next time. For any help needed, feel free to connect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
It is so unfortunate that you have had this experience with your new wall oven in such a short time, and we can understand your disappointment. We apologize for any inconvenience this may have caused. Please know that it's important for us to hear if our products are meeting our consumers' expectations as we strive to produce quality products in Canada!
The oven vent openings are important to prevent excessive smoke inside the oven and possible flames. We understand that your unit is already mounted and built-in, but you can anytime discuss with your installer and seek recommendation/advice if you have to move the oven quite farther to your gas elements so its smoke won't interfere.
Customer satisfaction is our top priority, and we encourage you to let us know if there’s anything we can do to deliver an even better experience next time. For any help needed, feel free to connect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great Feature
on September 7, 2024
Posted by: K2909
The door opens to the side instead of down. Why didn’t someone do this a long time ago. It makes putting things in and getting them out so much easier. It is also not as hard on your back. Love this oven!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Lookin Good.
on September 12, 2024
Posted by: hutch
I haven,t used all the features yet, but it works great and looks even better. The one problem i have is the clock. Every couple of days it starts flashing and resets to 12 o,clock.
I don,t think it is a power cut, for my other clocks would be doing the same. Any ideas.?
I don,t think it is a power cut, for my other clocks would be doing the same. Any ideas.?
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Wall oven
on September 15, 2024
Posted by: Kathryn D
I love my wall oven because my back is not the best and I don't have to bend over to take my food out of the oven
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
So far so good
on September 23, 2024
Posted by: Jamiex1
Installed for about 3 weeks now. working as it should. Seems to be quality built but need to wait a few years to know. Good looking unit but not too happy with the key pad material, seems weak and easy to puncture.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Looks great
on September 24, 2024
Posted by: Joanmarie
Haven’t used it yet but I love the look lot of it!!! Bought it because it had a door that can swing from the side instead of from the top.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Really like the side opening door.
on September 30, 2024
Posted by: ddll
Heats up very quickly ,easy to operate, nice modern appearance.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Perfect fit!
on October 21, 2024
Posted by: notacheftwo
Still trying to figure it out. Temperature is no where near to our previous oven. Takes an extra hour to cook at 350, thus finding it frustrating. Had no choice for oven appliance at it had to fit in our original spot so not to alter all the surrounding cabinets.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, October 22, 2024
Hi there, valued customer!
Thank you for making time to provide us with your feedback. We are saddened to know that your experience didn't match your expectations. For the cooking time we recommend double checking as you might have used timer or clock time, and you can set it up for the specific time you prefer.
After this tip and you still have issues with the temperature and cooking time, feel free to reach out us here or via Live Chat at frigidaire.ca or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Thank you for making time to provide us with your feedback. We are saddened to know that your experience didn't match your expectations. For the cooking time we recommend double checking as you might have used timer or clock time, and you can set it up for the specific time you prefer.
After this tip and you still have issues with the temperature and cooking time, feel free to reach out us here or via Live Chat at frigidaire.ca or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Written by a customer while visiting frigidaire.ca