Customer Reviews for Frigidaire - Gallery Series 27" Built-In Single Electric Convection Wall Oven - Stainless Steel
Customer Rating
5
Great buzzer!
on April 5, 2024
Posted by: MAllen
This oven has worked great! I really love that the new buzzer sound is louder than my last one. I like having the choice or convection or the regular oven.
For the past 12 years we had your old Frigidaire model but because you stopped making parts after 10 years we had to buy your updated model. Unfortunately the fan is very obtrusive. It is so loud that it can be heard upstairs and trying to sit in the family room while the oven is on is annoying. The old oven was quiet and is missed. It was a quality product but this new one leaves a lot to be desired.
Response from frigidaire.caBy Christian, Online Outreach Specialist, April 3, 2024
We are sorry your experience with your wall oven didn’t match your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
I love my new wall oven. With the side swing door, things are way easier to put in and take out, and it’s at the perfect height for me. Cleans like a dream. Controls are very easy to use, and has every feature I need.
Bought this in late January 2024. Primary issue is that the heat in the oven doesn't appear to get up to the temperature indicated - used an external thermometer to validate. Other issue is when you open the oven door to check on cooking food, the temperature seems to freeze and not return to the preset value - you have to reset the desired temperature for it to continue heating.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 13, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
We bought this oven last month and it works way better than our old wall oven. This model has more features and cooks more evenly, eliminating the need to keep rotating the food when cooking on both racks simultaneously. We’re really impressed.