Customer reviews from blackanddecker.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
3
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
7
4 Stars
4
3 Stars
5
2 Stars
1
1 Star
8
54%of customers recommend this product.
(
13 out of
24)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
4
Turn off top element
on December 25, 2025
Posted by: VT_Mikelp
from Brattleboro, VT
When baking, the top element burns food. I would expect that element to be off or not cranked during bake mode. Frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Performs as promised. Love it!!
on October 15, 2025
Posted by: FL smart girl
from Space Coast of Florida
I love this 8 Slice x-wide Convection toaster oven! This is the second one in 9 years! We have an older home with a big wall oven that we don't have to use now!! All casseroles fit in this countertop oven, and I bake regularly. Love it!
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Great product while it lasted.
on May 16, 2025
Posted by: ColleenC
from British Columbia, Canada
I have had this oven for about 8 years and absolutely loved it. Unfortunately, the toaster/bottom element recently stopped working. Now I just have a broiler. Obviously it's well past warranty, but still disappointing.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Does not reach temperature
on January 16, 2022
Posted by: Steph M
from San Marcos, TX
I bought this toaster oven due to it’s size. I live full-time in a bus without an oven. It is never as hot as the temperature it is set for. Frozen pizza will not cook properly since the temperature does not reach close to 400. I can’t bake in this because any brownies or cake will look done on top and be raw on the bottom. This is the worst toaster oven I have ever owned. I believe that it may be defective since I do not see similar reviews elsewhere.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER® Support , March 30, 2022
We appreciate your feedback on the TO3250XSB and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket #4120063 . We look forward to hearing from you.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.
Please email us at wecare@sbdinc.com and reference ticket #4120063 . We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Does everything!
on May 12, 2021
Posted by: LittleRedRidingHood42
from Las Vegas, Nevada
Gender:Female
I bought this about three weeks ago when my last toaster oven died. The irony is that the old toaster oven lasted for years and was a Black and Decker. I went online and researched toaster ovens and found this gem! It is very wide so you can fit hoagies, subs, pizzas, and more in there with ease. It toasts so beautify even on both sides so my food always turns out perfectly. It is also super easy to clean! Very reasonably priced and lasts forever!
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Conveniently sized but ...
on January 26, 2021
Posted by: Iggy
from Hudson, FL
Gender:Male
Being a long time loyal customer to B&D products decided to replace my old toaster oven with this larger and more modern version (TO3250XSB) The only thing I am not happy with is that the dial knobs are extremely dificult and very very hard to turn/rotate. not sure if it’s a factory defect or other owners are experiencing the same.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Great oven
on December 26, 2020
Posted by: coprjim72
from Roanoke, Va
Gender:Male
I've had this for 2 years now and it still works like brand new. Easy to use and clean. Heats up and cooks quickly.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Start_Cooking
on August 17, 2020
Posted by: Great_Purchase
from Atlanta,GA
Gender:Female
I purchased this a few days ago and I really enjoy the quality and different cooking choices. I would agree the instructions need to include:
1. How to pre-heat the toaster oven. I have not figured that out. It appears when I turn the temp knob I have to turn the timer on while it’s preheating.
2. The drip/cooking pan needs to be bigger than 9X13. Should be 10X14 or larger than 9X13.
1. How to pre-heat the toaster oven. I have not figured that out. It appears when I turn the temp knob I have to turn the timer on while it’s preheating.
2. The drip/cooking pan needs to be bigger than 9X13. Should be 10X14 or larger than 9X13.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com