Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
3
Received it dented, but good customer service
on October 9, 2023
Posted by: Offkey
Verified Purchase:Yes
I used three stars because I received it dented although the outer box was not damage, which it means to me that it was damaged before it was placed in the box. I contacted the company and they were very gracious to send a new one to me, I must say that the customer service was very good. But, I do not wish to go throught the trouble of cutting the plug wire, taking pictures and email them. I shouldn't have to do all this if they would inspect the items for any dents before packing. The new oven is working well, except for a lound vibrating noise when is on.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 3, 2023
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the experience you're having with your replacement oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Loved the color, fits my counter, Easy to use.
on July 22, 2024
Posted by: Sweeties Mom
from New Hampshire
Gender:Female
Just bought this a few days ago...am pleased with its looks, and at 80 my reason for the purchase was to use it in place of my Stove's Oven & my old toaster. Perfect to reheat items,make grilled sandwiches. I used the toaster fo my eggo waffles, grilled my version of an Egg McMuffin, used the Bake knob to make a Peach Crumb Pie....all turned out great. I've had other B&D items, most were great. My 4 slice toaster started acting up, would toast top half of bread, & bottom was bare. Time to toss it. Friend said she loves her's so I am glad I listened. Thank you.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Very attractive and works great!
on October 21, 2024
Posted by: Spark
This is my 3rd Black & Decker toaster oven. This larger oven is wonderful and I am very pleased with the convection aspect and ability to accomodate 9x13 pans. I use my toaster oven very often and Black and Decker has always been very reliable.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Does the job at a good price
on December 13, 2024
Posted by: Lindaw
from Columbus, Ohio
Gender:Female
I've been using for a month now and am happy with the wide size and how it cooks. I wish there was a second shelf but all in all I am happy and would recommend this model. I need to remember to hold the door, otherwise the door slams shut or when you open it, falls down to the counter.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, December 16, 2024
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I'm sorry to hear that you were somewhat disappointed in the design of your oven, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new oven will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42537088, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent large toaster oven
on February 2, 2025
Posted by: Pan2
Gender:Female
This is my second oven. I’ve had the last one over six years and it still works fine. Decided to get a new one and keep the old one as a backup. I haven’t used my stove in years. I highly recommend these ovens.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Just What I Was Looking For
on February 17, 2025
Posted by: NJMOM
Like the size. Easy to use. Is sturdy. Knobs aren't made of plastic which is a plus. Good to have a baking tray that comes with the package.. Good directions. My last toaster oven was GE and lasted over 15 years. Hope this matches its durability
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect size
on July 27, 2015
Posted by: Annie oakley
from El Paso, IL, United States
Gender:Female
I love my toaster oven! I can't find anything bad to say about it. everything works on it has been months now since I've owned it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very poor manual instructions
on January 11, 2019
Posted by: Majormom
from Hamilton Ontario
Gender:Female
Like everyone else I was trying to put the crumb tray in the bottom from inside the oven. None of my food was cooking from bottom so I thought it was defective. The manual should be more detailed so more customers know how to properly set up their oven and not want to return it! Now that I’ve been on this website I have figured out that the crumb tray needs to go in from OUTSIDE the oven. Now it works perfectly. It’s a shame so much food was wasted before I figured this out. That is why I o my rated 1 star. VERY POOR MANUAL INSTRUCTIONS!!!!!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 15, 2019
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I'm sorry to hear about your frustration with the use and care manual included with your oven, but I'm thrilled to hear that you oven is now performing perfectly! I'm confident that your oven will continue to provide exceptional performance, but if you ever need assistance with it, I'd be happy to help. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com