Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
5
Awesome power in a small package
on March 17, 2017
Posted by: Jen8218
from Springville, NY
Gender:Female
[This review was collected as part of a promotion.] I received this toaster oven for free to review. I absolutely love it. It heats up super fast. Its very quiet and versitile. I have used it to cook mozzarella sticks, jalapeno poppers, garlic toast, and to hear up pizza. I has cooked everything fast and evenly. I live that I can heat up pizza and it comes out crispy and not soggy like in the microwave. This will come in very handy during the summer when you don't want to turn the oven on.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad quality! Knob controls quit
on May 17, 2017
Posted by: Taty24
from Arivaca, AZ
Gender:Female
Don't buy this toaster oven! This toaster oven was a gift to us about a year ago First the knob setting on toast quit working so we've been using the broil to make toast but now that setting is only working intermittent (expecting it to quit any day now). In the middle of broil it turns off then you have to turn the knob to bake then back to broil to get it to start up again. The timer knob is also acting up and stops working if you don't turn it past 10 min and sometimes doesn't count down so if you're not careful it won't turn off and then you'll have a fire. The up side to this oven is the size for making small meals without having to heat up our full size oven. The quality of the product is a big disappointment so now I'm afraid to try any other products by Black & Decker! Also unfortunate is that since it was a gift I don't have a receipt to use the warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Bought this 2.5 years ago- still going strong
on June 23, 2018
Posted by: Gemma
from New Mexico
Gender:Female
I cook & bake all kinds of things in this oven and have been very happy with it. I use it multiple times a week as it doesn't take long to heat up and doesn't heat up my kitchen. I do not rely on time for cooking- especially for meats- I use a pocket thermometer. Just ate a flatbread pizza cooked in it and it was great. I did cook it directly on the shelf rather than on a pan so that the bottom would crisp a bit. I'm only on this site looking for an extra rack & a new pan.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for sharing your feedback regarding your Black+Decker TO3250XSB. I'm delighted to hear that your oven has served you well, and I'd be happy to assist you with replacing those parts. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address this for you. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
LOOKS GOOD
on May 12, 2020
Posted by: ittybitty
from Lutz
Gender:Female
Attractive appliance...of course it hasn't been used yet!:) Last month ordered a smaller toaster oven and the tray is not wide enough to fit in side groove. Do not understand why companies are making the tray too narrow to fit without using the rack. With OCD do not want to back splattering foods. But look forward to using a larger toaster oven so I don't have to squish food to fit.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 13, 2020
Thank you for sharing your feedback regarding your Black+Decker Toaster Oven I’m glad to hear that you like how the oven looks, and it's size! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 41941860 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
great size
on August 1, 2020
Posted by: naaa
from Diamondhead MS.
Gender:Male
just got it , cooked biscuits and golden brown perfect in shortest cooking time, love it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Size excellent
on December 30, 2020
Posted by: C C R
from Lehigh Valley PA
Gender:Female
This is an exact duplicate of my B&D that just quit working after 2 1/2 years. Could not get by without it. Use daily with standard size cookware.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, January 4, 2021
Thank you for sharing your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m glad to hear that you're happy with your oven! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42043366 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Almost a great oven
on March 9, 2023
Posted by: weedz
from New Hampshire
Gender:Male
Good oven but two problems... the door handle supports loosened and no way to tighten them, so the handle rod can come out. Also, the control knobs need to be knurled or something to make them easier to grip. They are smooth chrome and hard to turn.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 10, 2023
Thank you for providing your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the difficulties you're having with your oven. However, I'm happy to advise you that we are processing the order to send out a new oven to you under the two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42329541 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Temperature Issue
on March 22, 2023
Posted by: Fifi
from Texas
Gender:Female
I bought this oven after reading good reviews. I want to use it for small items. Past experience told me to check the temperature for accuracy. I set the oven to 350 degrees and the thermometer showed 440 degrees. I verified the accuracy of the oven thermometer with the wall oven. The oven and the thermometer agreed.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 23, 2023
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the difficulties you're having with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com