Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
2
Need More Info
on August 26, 2018
Posted by: Older Grandma
from Richmond VA
Gender:Female
Recently bought this. My broiled pork chops came out perfect. But then I baked a peach cake. It didn't want to cook. I needed know to adjust the temperature so I set it at 350 as normal. when the normal cooking time was over, it had hardly begun to bake. I put it back in for 10 minutes and the top browned but the inside was still uncooked. I then kept checking it at 10 minute intervals after about 3 more times, I took it out as the top was getting too brown. The inside still was not quite right but it tasted great. Can I please have some better instructions on how to bake in this oven. Also what do the small numbers under the temperature numbers mean?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I'm sorry to hear about the trouble you've experienced with your oven's results, and I'd like to see if this is something I can address for you under the two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Perfect size for frozen pizzas!
on August 11, 2018
Posted by: Neverendingmods
from Wilmington, Delaware
Gender:Male
I bought this just over a year ago. I purchased an extended no-hassle return from the store in case I had problems down the road. Only issue I have encountered in the past 16 months is the red light that indicates it is on and hot no longer works. luckily the convection fan makes a loud enough noise to where someone would know that it is on an extremely hot and won't get burned. But elderly people and very young children may end up being burned by not realizing someone else has turned it on because of the red lights not working anymore.
I have had no issues with how it Cooks. I did however have lots of questions because of the lack of instructions that come with this toaster oven. you have to make sure that the crumb tray is underneath the toaster oven in the Small Things lot not inside the cooking area. also the cook a frozen pizza you want the rack on the lowest of the positions inside. Cooking name brand 12 in frozen pizzas in the exact amount of time as the instructions say maybe 5 minutes longer. I do need to rotate the pizza three-quarters of the way through as the pizza will darken in the back of the toaster oven so rotating is necessary one time. I have Cooks breakfast dinner Bagels Pizza cupcakes brownies all turned out excellent. I did have to go online and try to find some cooking instructions because of the lack of paperwork that came with it from Black & Decker. However I am happy with it and I'm pleased with how it Cooks once I figure it out by trial and error cooking positions for the Shelf.
I have had no issues with how it Cooks. I did however have lots of questions because of the lack of instructions that come with this toaster oven. you have to make sure that the crumb tray is underneath the toaster oven in the Small Things lot not inside the cooking area. also the cook a frozen pizza you want the rack on the lowest of the positions inside. Cooking name brand 12 in frozen pizzas in the exact amount of time as the instructions say maybe 5 minutes longer. I do need to rotate the pizza three-quarters of the way through as the pizza will darken in the back of the toaster oven so rotating is necessary one time. I have Cooks breakfast dinner Bagels Pizza cupcakes brownies all turned out excellent. I did have to go online and try to find some cooking instructions because of the lack of paperwork that came with it from Black & Decker. However I am happy with it and I'm pleased with how it Cooks once I figure it out by trial and error cooking positions for the Shelf.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Doesn't work at all!
on August 4, 2018
Posted by: Nikki Say What
from Nashville, TN, USA
Gender:Female
Just bought this today...got home and wanted to try it out. It doesn't work at all. Such garbage. What a waste of money.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
ok
on July 29, 2018
Posted by: Verna
from KY, USA
Gender:Female
I purchased this oven the 5th of July 2018, I wanted it because of the size and also like Black/Decker ovens, However the top burner browns the food before the bottom browns,or even gets done. I have lowered the bottom rack as low as I can, when I baked a cake in it today, had to put a piece of foil on top to of the pan to get the cake done so it did not burn, anything I cook does not cook the bottom as soon as it should, Have tried multiple temps with no success. I like the oven except for this problem
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black + Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Took it back
on July 11, 2018
Posted by: slim
Might have liked it, but the plug-in cord is extremely short. Wanted to place oven on a heavy-duty roll cart. Cord would not reach a standard outlet. Took it back. Very disappointed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 13, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that your oven didn’t meet your expectations, and that you didn’t get the chance to try it out. We strive to provide quality products and exceptional customer support, and we hope you’ll continue to consider us for your future purchases. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. If you’d like to relate your concerns to us directly, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Bought this 2.5 years ago- still going strong
on June 23, 2018
Posted by: Gemma
from New Mexico
Gender:Female
I cook & bake all kinds of things in this oven and have been very happy with it. I use it multiple times a week as it doesn't take long to heat up and doesn't heat up my kitchen. I do not rely on time for cooking- especially for meats- I use a pocket thermometer. Just ate a flatbread pizza cooked in it and it was great. I did cook it directly on the shelf rather than on a pan so that the bottom would crisp a bit. I'm only on this site looking for an extra rack & a new pan.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for sharing your feedback regarding your Black+Decker TO3250XSB. I'm delighted to hear that your oven has served you well, and I'd be happy to assist you with replacing those parts. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address this for you. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Never again 000 stars if possible!!
on May 19, 2018
Posted by: chiclet42
from Omaha, NE, USA
Gender:Female
I tried to make frozen pizza in mine. It was burnt on top and a soggy mess on the bottom. What can you do when your poor and your landlord won’t replace your range?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear of the experience you've had with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Value - Works well!
on May 4, 2018
Posted by: TJinFL
from Florida
Gender:Male
Replaced an aging B&D Toaster Oven that no longer heats up properly. Got this model for several reasons. Holds a 12' Pizza and large casserole dishes up to 16" overall width. Like the knobs for longevity. Heats up very rapidly and there doesn't seem to be any heat issues. Wonder if those having heating issues have put the drip pan above the lower heating elements? Bottom two knobs a little hard to turn counter clockwise but I assume that will loosen up with use. Overall a great convection oven at a very reasonable price!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com