Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
1
Very poor manual instructions
on January 11, 2019
Posted by: Majormom
from Hamilton Ontario
Gender:Female
Like everyone else I was trying to put the crumb tray in the bottom from inside the oven. None of my food was cooking from bottom so I thought it was defective. The manual should be more detailed so more customers know how to properly set up their oven and not want to return it! Now that I’ve been on this website I have figured out that the crumb tray needs to go in from OUTSIDE the oven. Now it works perfectly. It’s a shame so much food was wasted before I figured this out. That is why I o my rated 1 star. VERY POOR MANUAL INSTRUCTIONS!!!!!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 15, 2019
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I'm sorry to hear about your frustration with the use and care manual included with your oven, but I'm thrilled to hear that you oven is now performing perfectly! I'm confident that your oven will continue to provide exceptional performance, but if you ever need assistance with it, I'd be happy to help. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Safety Hazard
on December 25, 2018
Posted by: Margie65
from Burleson, Texas
Gender:Female
The many features of this toaster oven was what attracted me to this oven. The price was right up my ally. That is the only good thing about this toaster oven. After setting it up I tried the toast feature, it didn't take long to know this was not for me. The whole outside oven was so hot I could not put it close to anything. The outside cabinet should not get hot, this oven is a safety hazard and I will be returning it as fast as I can.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great little toaster
on November 26, 2018
Posted by: Jenshops
from FL
Gender:Female
[This review was collected as part of a promotion.] It's a great size and easy to use. Perfect for reheating foods or making toast/english muffins. It looks attractive and fits beautifully on my countertop. Convection is the way to go to cut down on cooking time. Love it and definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect
on November 20, 2018
Posted by: Deb2015
from Philadelphia pa
Gender:Female
[This review was collected as part of a promotion.] I love this product it is a perfect size for my family.I use it all the time for fast lunch for my grandchildren.I would recommend this to everyone I know.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Lovely Little Toaster Oven - Great for Everything!
on November 20, 2018
Posted by: lorainewallace
from Caledonia, MS
Gender:Female
[This review was collected as part of a promotion.] I received this product free in exchange for my honest opinion and review. This toaster oven sits on my countertop and is very beautiful! It has multiple options available for baking, convection, toasting, broiling, etc. I use it weekly to bake my toddler fish sticks, chicken nuggets, fries, toast, appetizers etc. The little pan that it comes with is thin aluminum and gives off a bad smell when heating it up, so I use a small glass pan that I purchased instead to cook on. I have used this toaster oven over a year without any problems. It is fast, reliable, and saves money and time over using a normal household oven! Perfect for a small family or quick meal.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
POOR DOCUMENTATION...
on September 29, 2018
Posted by: Shreveport71119
from Shreveport, la
SENDING IT BACK...A huge flat pan probably crumb pan comes with it..But where do you put it. INSTRUCTIONS SAY NOTHING ABOUT CONVECTION...French Fries that take 20 minutes in over took 40. Probably due to placement of crumb tray..Say 3 levels I see 2. I bought this because of the black and decker name...Never again..Instructions are terrible.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 1, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the frustrations you've experienced with your oven's instructions, but I'd be happy to assist you with setting up and using your oven. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works great
on September 18, 2018
Posted by: tonyp
from Tennessee
Gender:Male
[This review was collected as part of a promotion.] I use this almost daily and it works great. My favorite way to cook.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works great but only after trial & error
on September 11, 2018
Posted by: C Michaels
from Centerline, MI
Gender:Female
I bought this several months ago and have used it in many capacities- baking, reheating and toasting. However, if the crumb tray is left in the oven while toasting, the underside of the bread remains soft and does not toast. It toasts fine if I remove that tray, which seems to defeat the purpose of the tray, because then crumbs can fall to the bottom of the oven. Now I'm wondering if I should remove it when baking, as it seems to take several minutes longer for some things to bake even if I use a higher temperature. It seems like the tray blocks the heat underneath the food. I would like to know if it is meant to be left out
sometimes to allow for the convection air flow to be more effective. Other than this issue, I do like it.
sometimes to allow for the convection air flow to be more effective. Other than this issue, I do like it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 12, 2018
Thank you for offering your feedback regarding your Black + Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com