Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
5
Air fry
on March 28, 2023
Posted by: bobby cat
from Millville, NJ
Gender:Female
[This review was collected as part of a promotion.] I have used the air fry several times and it woks great. The oven is also great. It takes up just a small space. I live in senior housing and have a small kitchen.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
OK after only 2 days of use.
on December 21, 2023
Posted by: CMONMO
from Carrollton, Ga.
Gender:Male
[This review was collected as part of a promotion.] Control knobs very tight. No. 2 Knob (timer) would not turn to "Stay ON" so I called 1-800 and agent said might have to "force" the knob I used a helper(gripper pad) and got it to turn on. Agent advised knobs should loosen over time??
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice large size
on February 15, 2024
Posted by: GLBoregon
from Beaverton, Oregon
Gender:Female
This toaster is fine but I find the notch on the knobs hard to read. There should be some sort of a color like black or red so you can read it better. Also the knobs are slick so they are hard to turn especially when trying to turn them counterclockwise when selecting your toast color and time since you have to turn the knob beyond a certain point then select your proper setting. The grease trapping tray is not wide enough to accommodate the inside dimensions of the oven to trap all the grease upon cooking. Other than these things, it is a good toaster oven wide enough to accommodate my 9x13 baking tray.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Consumer Service, February 16, 2024
Thank you for your feedback. I’m so glad to hear that you’re happy with your Black+Decker toaster oven. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42444302 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Durability
on July 17, 2024
Posted by: Donzi220
from New Jersey Monmouth county
Gender:Male
It was about time I got a new toaster oven because the old one was almost 20 years old it still worked but it was pretty beat. So now I got a brand new Black & Decker toaster oven that will Outlast me.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Trying this out...
on October 14, 2024
Posted by: BD1A
from Vancouver, BC
Gender:Female
I finally got this out of the box & looking forward to trying it ouy. Tried to enter it on the Black & Decker warranty page 0- and wouldn't let me enter the correct model number on the box - SHOULD BE T01785SGC. Why wasn't I allowed to enter the actual model number?????
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, October 15, 2024
Thank you for your feedback regarding registering your Black+Decker Natural Convection Toaster Oven. I'm sorry to hear of the difficulties you had with registering. We are showing that your TO1745SSG was successfully registered. However, even though it was registered, we do recommend holding onto your receipt for the warranty. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42519407 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Nice small size
on December 2, 2024
Posted by: SLWE
from Durango, CO
Gender:Female
[This review was collected as part of a promotion.] I bought this toaster oven because it was small and much like the one I have that needs to be replaced. It works, but it is incredibly (dangerously?) hot! on the outside. It does not have the "pull out the tray" feature that my other B and D does and I was hoping you would go back to your "set the toast setting once and after that just push the lever" feature. I loved that from 15-20 years ago! This is my 3rd Black and Decker over the years and it seems they are not getting better. I hope this helps for future designs. I do love the size.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, December 3, 2024
Thank you for offering your feedback regarding your Black+Decker Natural Convection Toaster Oven. I'm sorry to hear that you were somewhat disappointed in the design of your oven, but I'm glad it has been operating properly. We do recommend that you do use oven mitts while the oven is in use. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new oven will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42533367, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent Product
on March 1, 2025
Posted by: llw2
from Denver CO
Gender:Female
This product exceeds my expectations and I am very satisfied with this product. It has just the right amount of basic features for my needs. It is also lightweight and compact which makes it perfect for storage in a kitchen cabinet.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Quickly Toasts with the Exact Results You Want
on April 8, 2025
Posted by: consumer
from pittsburgh pa
Gender:Female
We got this a couple weeks ago and so far are very happy with it. It is the first toaster I've found in years that shows me where to set the timer to get exactly the result I want. There are little toast symbols showing how dark/light it will be. It toasts very fast. Our old one, we had to wait around and keep checking back and if you got distracted, it was burnt. This one is so quick, there is no wait and you can set it so well that you know the results will be what you want.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com