Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
5
Very attractive and works great!
on October 21, 2024
Posted by: Spark
This is my 3rd Black & Decker toaster oven. This larger oven is wonderful and I am very pleased with the convection aspect and ability to accomodate 9x13 pans. I use my toaster oven very often and Black and Decker has always been very reliable.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Trying this out...
on October 14, 2024
Posted by: BD1A
from Vancouver, BC
Gender:Female
I finally got this out of the box & looking forward to trying it ouy. Tried to enter it on the Black & Decker warranty page 0- and wouldn't let me enter the correct model number on the box - SHOULD BE T01785SGC. Why wasn't I allowed to enter the actual model number?????
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, October 15, 2024
Thank you for your feedback regarding registering your Black+Decker Natural Convection Toaster Oven. I'm sorry to hear of the difficulties you had with registering. We are showing that your TO1745SSG was successfully registered. However, even though it was registered, we do recommend holding onto your receipt for the warranty. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42519407 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Loved the color, fits my counter, Easy to use.
on July 22, 2024
Posted by: Sweeties Mom
from New Hampshire
Gender:Female
Just bought this a few days ago...am pleased with its looks, and at 80 my reason for the purchase was to use it in place of my Stove's Oven & my old toaster. Perfect to reheat items,make grilled sandwiches. I used the toaster fo my eggo waffles, grilled my version of an Egg McMuffin, used the Bake knob to make a Peach Crumb Pie....all turned out great. I've had other B&D items, most were great. My 4 slice toaster started acting up, would toast top half of bread, & bottom was bare. Time to toss it. Friend said she loves her's so I am glad I listened. Thank you.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Durability
on July 17, 2024
Posted by: Donzi220
from New Jersey Monmouth county
Gender:Male
It was about time I got a new toaster oven because the old one was almost 20 years old it still worked but it was pretty beat. So now I got a brand new Black & Decker toaster oven that will Outlast me.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice large size
on February 15, 2024
Posted by: GLBoregon
from Beaverton, Oregon
Gender:Female
This toaster is fine but I find the notch on the knobs hard to read. There should be some sort of a color like black or red so you can read it better. Also the knobs are slick so they are hard to turn especially when trying to turn them counterclockwise when selecting your toast color and time since you have to turn the knob beyond a certain point then select your proper setting. The grease trapping tray is not wide enough to accommodate the inside dimensions of the oven to trap all the grease upon cooking. Other than these things, it is a good toaster oven wide enough to accommodate my 9x13 baking tray.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Consumer Service, February 16, 2024
Thank you for your feedback. I’m so glad to hear that you’re happy with your Black+Decker toaster oven. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42444302 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
OK after only 2 days of use.
on December 21, 2023
Posted by: CMONMO
from Carrollton, Ga.
Gender:Male
[This review was collected as part of a promotion.] Control knobs very tight. No. 2 Knob (timer) would not turn to "Stay ON" so I called 1-800 and agent said might have to "force" the knob I used a helper(gripper pad) and got it to turn on. Agent advised knobs should loosen over time??
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Received it dented, but good customer service
on October 9, 2023
Posted by: Offkey
Verified Purchase:Yes
I used three stars because I received it dented although the outer box was not damage, which it means to me that it was damaged before it was placed in the box. I contacted the company and they were very gracious to send a new one to me, I must say that the customer service was very good. But, I do not wish to go throught the trouble of cutting the plug wire, taking pictures and email them. I shouldn't have to do all this if they would inspect the items for any dents before packing. The new oven is working well, except for a lound vibrating noise when is on.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 3, 2023
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the experience you're having with your replacement oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Air fry
on March 28, 2023
Posted by: bobby cat
from Millville, NJ
Gender:Female
[This review was collected as part of a promotion.] I have used the air fry several times and it woks great. The oven is also great. It takes up just a small space. I live in senior housing and have a small kitchen.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com