Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
4
Love our new toaster oven
on January 12, 2021
Posted by: Joeyrc
from NJ
Gender:Female
Just bought this toaster after much research. Needed a compact one since we don’t have that much counter space. Looks great in stainless steel. Only used it a few times but looks like it will work well. Would have given it 5 stars, but disappointed that you can’t have two positions for the rack. Tried to slide the rack in the higher position and it was very tight. So probably not suppose to use that position.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, January 13, 2021
Thank you for providing your feedback regarding your Black+Decker Natural Convection Toaster Oven. I'm glad to hear that you love your oven, but I’m sorry to hear that you're not fully satisfied with the design of your oven. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42049839 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Registering new product
on January 25, 2021
Posted by: Kay D
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] This is a replacement toaster oven. The process was easy.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Clear smoke comes out back and door.
on February 2, 2021
Posted by: Not happy with product
The Black and Decker toaster oven works great. I keep it clean inside and out. But about 10 times in the last 5 weeks or so as soon as I turn it on a clear bunch of smoke comes out the back and door. It has no smell but definitely isnt normal. Customer service said today to me on the phone it's normal and nothing to worry about. I have had many toaster ovens and none did this.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 3, 2021
Thank you for offering your feedback regarding your Black+Decker Natural Convection Toaster Oven. I’m sorry to hear of the experience you're having with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Nice product
on February 28, 2021
Posted by: Chandra
from Losangeles
Gender:Male
I just bought to day on the basis of using black &decker toaster oven for ten years
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2021
Thank you for sharing your feedback regarding your Black+Decker Natural Convection Toaster Oven. With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42072753 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Plenty of applications!
on June 3, 2022
Posted by: Bairie
Gender:Female
I like that I can toast, bake, broil and also that I can time my cooking or I can leave it on and time it myself. Black and Decker - Extra-Wide 8-Slice Toaster Oven
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great toaster
on July 3, 2022
Posted by: AndrewB
Gender:Male
[This review was collected as part of a promotion.] Great toaster oven, easy to use, directions very step by step.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
No problems after 3 days
on October 16, 2022
Posted by: jdel42
from Rochester NY
Gender:Male
It produced uniform toasts on the first try. Looks good on the counter. Just the size that we wanted.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Knob broke, burns things in bake mode
on January 13, 2023
Posted by: JanetD
from Livermore, CA
Gender:Female
Bake mode does not work as such. What should be bake mode has the upper element on way too hot, and burns things quickly, unlike earlier models. Selector knob broke within two weeks of purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 16, 2023
Thank you for offering your feedback regarding your Black+Decker Natural Convection Oven. I’m sorry to hear of the experience you're having with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from applicaconsumeraffairs@brandprotectplus.com so that we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com