Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
5
Plenty of applications!
on June 3, 2022
Posted by: Bairie
Gender:Female
I like that I can toast, bake, broil and also that I can time my cooking or I can leave it on and time it myself. Black and Decker - Extra-Wide 8-Slice Toaster Oven
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great toaster
on July 3, 2022
Posted by: AndrewB
Gender:Male
[This review was collected as part of a promotion.] Great toaster oven, easy to use, directions very step by step.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
No problems after 3 days
on October 16, 2022
Posted by: jdel42
from Rochester NY
Gender:Male
It produced uniform toasts on the first try. Looks good on the counter. Just the size that we wanted.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Knob broke, burns things in bake mode
on January 13, 2023
Posted by: JanetD
from Livermore, CA
Gender:Female
Bake mode does not work as such. What should be bake mode has the upper element on way too hot, and burns things quickly, unlike earlier models. Selector knob broke within two weeks of purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, January 16, 2023
Thank you for offering your feedback regarding your Black+Decker Natural Convection Oven. I’m sorry to hear of the experience you're having with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from applicaconsumeraffairs@brandprotectplus.com so that we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Temperature Issue
on March 22, 2023
Posted by: Fifi
from Texas
Gender:Female
I bought this oven after reading good reviews. I want to use it for small items. Past experience told me to check the temperature for accuracy. I set the oven to 350 degrees and the thermometer showed 440 degrees. I verified the accuracy of the oven thermometer with the wall oven. The oven and the thermometer agreed.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 23, 2023
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the difficulties you're having with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Air fry
on March 28, 2023
Posted by: bobby cat
from Millville, NJ
Gender:Female
[This review was collected as part of a promotion.] I have used the air fry several times and it woks great. The oven is also great. It takes up just a small space. I live in senior housing and have a small kitchen.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Received it dented, but good customer service
on October 9, 2023
Posted by: Offkey
Verified Purchase:Yes
I used three stars because I received it dented although the outer box was not damage, which it means to me that it was damaged before it was placed in the box. I contacted the company and they were very gracious to send a new one to me, I must say that the customer service was very good. But, I do not wish to go throught the trouble of cutting the plug wire, taking pictures and email them. I shouldn't have to do all this if they would inspect the items for any dents before packing. The new oven is working well, except for a lound vibrating noise when is on.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 3, 2023
Thank you for offering your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I’m sorry to hear of the experience you're having with your replacement oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
OK after only 2 days of use.
on December 21, 2023
Posted by: CMONMO
from Carrollton, Ga.
Gender:Male
[This review was collected as part of a promotion.] Control knobs very tight. No. 2 Knob (timer) would not turn to "Stay ON" so I called 1-800 and agent said might have to "force" the knob I used a helper(gripper pad) and got it to turn on. Agent advised knobs should loosen over time??
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com