Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
1
Broke after first few uses
on January 9, 2018
Posted by: Chrissy O
from Waterford, NY, United States
We just got this as a gift and loved it at first but now when we use either timer knob, it gets stuck, doesn't click anymore and doesn't turn off so we've been burning food. We turn it past 20 mins or past half toast then set it to what we need it it still stops and stays on. Seems pretty dangerous and frustrated I need to return a gift...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that your oven’s timer dials have stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
ok
on July 29, 2018
Posted by: Verna
from KY, USA
Gender:Female
I purchased this oven the 5th of July 2018, I wanted it because of the size and also like Black/Decker ovens, However the top burner browns the food before the bottom browns,or even gets done. I have lowered the bottom rack as low as I can, when I baked a cake in it today, had to put a piece of foil on top to of the pan to get the cake done so it did not burn, anything I cook does not cook the bottom as soon as it should, Have tried multiple temps with no success. I like the oven except for this problem
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black + Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Need More Info
on August 26, 2018
Posted by: Older Grandma
from Richmond VA
Gender:Female
Recently bought this. My broiled pork chops came out perfect. But then I baked a peach cake. It didn't want to cook. I needed know to adjust the temperature so I set it at 350 as normal. when the normal cooking time was over, it had hardly begun to bake. I put it back in for 10 minutes and the top browned but the inside was still uncooked. I then kept checking it at 10 minute intervals after about 3 more times, I took it out as the top was getting too brown. The inside still was not quite right but it tasted great. Can I please have some better instructions on how to bake in this oven. Also what do the small numbers under the temperature numbers mean?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I'm sorry to hear about the trouble you've experienced with your oven's results, and I'd like to see if this is something I can address for you under the two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Confused by the lack of information
on July 15, 2017
Posted by: Jared
from Centerville, TX, United States
Gender:Male
Thinking about taking this one back. There's is apparently no such things as an honest to goodness user manual for this oven. Just 1 page fold out printed in three languages in the sparsest number of words humanly imaginable. This oven ostensibly has a keep warm feature. In industry terms this is usually an automated function that the oven can be set to go into after cooking. All it seems to be is a hash mark on the dial. There's no instruction for using it, and If I have to set it myself I 'm not really sure it's a true keep warm feature. Unless there's a real manual floating around out there somewhere, we are probably taking this one back
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that you were disappointed with the included instructions for your toaster oven, and I would be happy to help you familiarize yourself with its use. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Doesn't work at all!
on August 4, 2018
Posted by: Nikki Say What
from Nashville, TN, USA
Gender:Female
Just bought this today...got home and wanted to try it out. It doesn't work at all. Such garbage. What a waste of money.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Junk
on November 19, 2016
Posted by: Lcg1
from Florida
Gender:Male
This is the second b&d oven they replaced the first going to give this one back for my money back, won't maintain temp just looked the first one. There junk won't recommend buying it to anyone.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that neither of your ovens were heating properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
it's like buying a broken oven
on September 2, 2017
Posted by: burn top
[This review was collected as part of a promotion.] you made a specific toaster function, but the main functions are a mess, it has no below heat (only) function, HOW do you bake a pizza, it will burn the toppings and leave the crust raw or frozen. the toasted bread is one side only, what a mess
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about your frustrations with your oven’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Took it back
on July 11, 2018
Posted by: slim
Might have liked it, but the plug-in cord is extremely short. Wanted to place oven on a heavy-duty roll cart. Cord would not reach a standard outlet. Took it back. Very disappointed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 13, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that your oven didn’t meet your expectations, and that you didn’t get the chance to try it out. We strive to provide quality products and exceptional customer support, and we hope you’ll continue to consider us for your future purchases. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. If you’d like to relate your concerns to us directly, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com