Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
1
Broke after first few uses
on January 9, 2018
Posted by: Chrissy O
from Waterford, NY, United States
We just got this as a gift and loved it at first but now when we use either timer knob, it gets stuck, doesn't click anymore and doesn't turn off so we've been burning food. We turn it past 20 mins or past half toast then set it to what we need it it still stops and stays on. Seems pretty dangerous and frustrated I need to return a gift...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that your oven’s timer dials have stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Value - Works well!
on May 4, 2018
Posted by: TJinFL
from Florida
Gender:Male
Replaced an aging B&D Toaster Oven that no longer heats up properly. Got this model for several reasons. Holds a 12' Pizza and large casserole dishes up to 16" overall width. Like the knobs for longevity. Heats up very rapidly and there doesn't seem to be any heat issues. Wonder if those having heating issues have put the drip pan above the lower heating elements? Bottom two knobs a little hard to turn counter clockwise but I assume that will loosen up with use. Overall a great convection oven at a very reasonable price!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bottom elements not working
on April 15, 2019
Posted by: Julie K
from California
Gender:Female
I bought this oven recently and tried using it to bake and only the broil element is working.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 17, 2019
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your oven's heating element. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
A very poor product!
on February 18, 2015
Posted by: Mack
from NYC
Gender:Male
The control knobs are very confusing, unlike earlier models of this product. The writing is too small and obscure.
Worst to all is the flimsy little tray that is made more of foil rather than of product-quality aluminum. It is so weak that it bends when scrubbed with steel wool and the bends soon turn into holes. Totally unsatisfactory!
Worst to all is the flimsy little tray that is made more of foil rather than of product-quality aluminum. It is so weak that it bends when scrubbed with steel wool and the bends soon turn into holes. Totally unsatisfactory!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Never again 000 stars if possible!!
on May 19, 2018
Posted by: chiclet42
from Omaha, NE, USA
Gender:Female
I tried to make frozen pizza in mine. It was burnt on top and a soggy mess on the bottom. What can you do when your poor and your landlord won’t replace your range?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear of the experience you've had with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
My great Toaster Oven!
on March 14, 2017
Posted by: surveyname
from Glen Allen, VA, United States
Gender:Female
[This review was collected as part of a promotion.] I received the Black and Decker - Natural Convection Toaster Oven totally for free from the Spectrum Brands Online Community for testing at Home.
It was amazing to receive such a quality product totally for free. I used it in baking, grilling broiling different types of products and all turned out excellent. My family loved every variety of food cooked in that oven. Even I threw a party and shared the food with my friends and neighbors. Everyone praised about my level of cooking. I had never known before I was such a great cook.
Thank You Spectrum brands Online Community for offering me such a great oven for free.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
ok
on July 29, 2018
Posted by: Verna
from KY, USA
Gender:Female
I purchased this oven the 5th of July 2018, I wanted it because of the size and also like Black/Decker ovens, However the top burner browns the food before the bottom browns,or even gets done. I have lowered the bottom rack as low as I can, when I baked a cake in it today, had to put a piece of foil on top to of the pan to get the cake done so it did not burn, anything I cook does not cook the bottom as soon as it should, Have tried multiple temps with no success. I like the oven except for this problem
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black + Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Need More Info
on August 26, 2018
Posted by: Older Grandma
from Richmond VA
Gender:Female
Recently bought this. My broiled pork chops came out perfect. But then I baked a peach cake. It didn't want to cook. I needed know to adjust the temperature so I set it at 350 as normal. when the normal cooking time was over, it had hardly begun to bake. I put it back in for 10 minutes and the top browned but the inside was still uncooked. I then kept checking it at 10 minute intervals after about 3 more times, I took it out as the top was getting too brown. The inside still was not quite right but it tasted great. Can I please have some better instructions on how to bake in this oven. Also what do the small numbers under the temperature numbers mean?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I'm sorry to hear about the trouble you've experienced with your oven's results, and I'd like to see if this is something I can address for you under the two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com