Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
3
I may have purchased the wrong product for my need
on August 24, 2014
Posted by: Wannaoven
from Texas, USA
Gender:Female
I like that you can bake a 12" pizza and that it will take a 9 by 13 pan. I did not find the little instruction page very helpful. I would like to know what temperatures to use for different foods as it seems that they require less heat a a shorter time to cook . Also, I am not able to Broil with the instructions that are given. When I turn the temperature knob to Broil and the timer knob to Stay On or any other setting, the broiler does not work. It only comes on if I turn on the toast timer. I need more instructions.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
POOR DOCUMENTATION...
on September 29, 2018
Posted by: Shreveport71119
from Shreveport, la
SENDING IT BACK...A huge flat pan probably crumb pan comes with it..But where do you put it. INSTRUCTIONS SAY NOTHING ABOUT CONVECTION...French Fries that take 20 minutes in over took 40. Probably due to placement of crumb tray..Say 3 levels I see 2. I bought this because of the black and decker name...Never again..Instructions are terrible.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 1, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the frustrations you've experienced with your oven's instructions, but I'd be happy to assist you with setting up and using your oven. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
not so sure
on August 6, 2014
Posted by: Terri
from central florida
Gender:Female
My first convection oven, so I'm not sure about some things...but mainly can't seem to get the toaster to work properly...I baked my toast this a.m. instead of toasting. I'm disappointed with the lack of better instructions for each of the different functions.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
AMAZING PRODUCT
on March 14, 2017
Posted by: jenn360
from Huntsville, TX, United States
Gender:Female
[This review was collected as part of a promotion.] i got this for free to review and all opinions are my own.this is great to use in place of your oven and doesn't heat up the house. it was also easy to use
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
can't operate..... bakes on top only
on September 6, 2017
Posted by: jr gill
from North Port, FL, United States
Gender:Male
I can not figure out this machine..... No directions for convection function, or anything else for that matter.. Baked a Pie burnt on top, raw on bottom. Made canned biscuits had to turn them over to brown on bottom.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 8, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that you’ve been frustrated with your oven’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worked for 2 years
on January 17, 2021
Posted by: Rebel1947
from Cape Coral, Fl.
Gender:Male
My wife bought this Toaster Oven for our home and we LOVED it till last week! The TOAST SETTING won't work anymore, but the other Cooking features still work! I asked Black & Decker IF they will do anything about this as we LOVED the Toast it made for sure! The BEST Toast EVER!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, January 18, 2021
Thank you for providing your feedback regarding your Black+Decker Extra-Wide Toaster Oven. I'm glad to hear you loved your oven, but I’m sorry to hear that it has stopped working properly for you. However, I'm happy to advise you that I have released a new oven to ship out to you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42051181 if you have any further questions or concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Just plain doesn't work
on October 11, 2017
Posted by: ewg123
Gender:Female
This is the worst Black and Decker product I have ever owned. My last toaster oven was also a B&D and I must have had it for at least 15 years before it conked out. needed a replacement for this one less than 6 months after purchase, and now that one isn't working. The toast timer stopped working on both, and with this one (though I don't think I tested the first) the bake function is unreliable. It rarely runs at the desired temperature, sometimes running cold and sometimes hot! I haven't timed the toast, but I think it has the same problem of inconsistent temperature. This is the last B&D product I will buy.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 12, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the issues you've had with both of your ovens, but I'm happy to advise that your replacement is preparing to ship via UPS Ground. If you need any further assistance with your oven, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Trouble
on November 15, 2017
Posted by: Tssmith72
from Kentucky, United States
Gender:Female
Bottom doesnt turn red when on bake. Bottom of pizza didnt looked cooked
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that one of your oven's heating elements is not illuminating, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your oven, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com