Customer reviews from blackanddeckerappliances.com
Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Average customer rating
4.1
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
91
4 Stars
27
3 Stars
19
2 Stars
8
1 Star
15
81%of customers recommend this product.
(
122 out of
151)
Customer Reviews for Black+Decker - 8-Slice Extra-Wide Convection Countertop Toaster Oven - Stainless Steel
Customer Rating
2
can't operate..... bakes on top only
on September 6, 2017
Posted by: jr gill
from North Port, FL, United States
Gender:Male
I can not figure out this machine..... No directions for convection function, or anything else for that matter.. Baked a Pie burnt on top, raw on bottom. Made canned biscuits had to turn them over to brown on bottom.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 8, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that you’ve been frustrated with your oven’s results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Just plain doesn't work
on October 11, 2017
Posted by: ewg123
Gender:Female
This is the worst Black and Decker product I have ever owned. My last toaster oven was also a B&D and I must have had it for at least 15 years before it conked out. needed a replacement for this one less than 6 months after purchase, and now that one isn't working. The toast timer stopped working on both, and with this one (though I don't think I tested the first) the bake function is unreliable. It rarely runs at the desired temperature, sometimes running cold and sometimes hot! I haven't timed the toast, but I think it has the same problem of inconsistent temperature. This is the last B&D product I will buy.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 12, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the issues you've had with both of your ovens, but I'm happy to advise that your replacement is preparing to ship via UPS Ground. If you need any further assistance with your oven, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Trouble
on November 15, 2017
Posted by: Tssmith72
from Kentucky, United States
Gender:Female
Bottom doesnt turn red when on bake. Bottom of pizza didnt looked cooked
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear that one of your oven's heating elements is not illuminating, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your oven, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Value - Works well!
on May 4, 2018
Posted by: TJinFL
from Florida
Gender:Male
Replaced an aging B&D Toaster Oven that no longer heats up properly. Got this model for several reasons. Holds a 12' Pizza and large casserole dishes up to 16" overall width. Like the knobs for longevity. Heats up very rapidly and there doesn't seem to be any heat issues. Wonder if those having heating issues have put the drip pan above the lower heating elements? Bottom two knobs a little hard to turn counter clockwise but I assume that will loosen up with use. Overall a great convection oven at a very reasonable price!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bottom elements not working
on April 15, 2019
Posted by: Julie K
from California
Gender:Female
I bought this oven recently and tried using it to bake and only the broil element is working.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 17, 2019
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear about the trouble you’ve experienced with your oven's heating element. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
A very poor product!
on February 18, 2015
Posted by: Mack
from NYC
Gender:Male
The control knobs are very confusing, unlike earlier models of this product. The writing is too small and obscure.
Worst to all is the flimsy little tray that is made more of foil rather than of product-quality aluminum. It is so weak that it bends when scrubbed with steel wool and the bends soon turn into holes. Totally unsatisfactory!
Worst to all is the flimsy little tray that is made more of foil rather than of product-quality aluminum. It is so weak that it bends when scrubbed with steel wool and the bends soon turn into holes. Totally unsatisfactory!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Never again 000 stars if possible!!
on May 19, 2018
Posted by: chiclet42
from Omaha, NE, USA
Gender:Female
I tried to make frozen pizza in mine. It was burnt on top and a soggy mess on the bottom. What can you do when your poor and your landlord won’t replace your range?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker TO3250XSB. I’m sorry to hear of the experience you've had with your oven. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
My great Toaster Oven!
on March 14, 2017
Posted by: surveyname
from Glen Allen, VA, United States
Gender:Female
[This review was collected as part of a promotion.] I received the Black and Decker - Natural Convection Toaster Oven totally for free from the Spectrum Brands Online Community for testing at Home.
It was amazing to receive such a quality product totally for free. I used it in baking, grilling broiling different types of products and all turned out excellent. My family loved every variety of food cooked in that oven. Even I threw a party and shared the food with my friends and neighbors. Everyone praised about my level of cooking. I had never known before I was such a great cook.
Thank You Spectrum brands Online Community for offering me such a great oven for free.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com