Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Apple iPhone 4 and 4S - Black
Average customer rating
4.2
(1,696 Reviews)
Rating breakdown 1,696 reviews
5 Stars
983
4 Stars
366
3 Stars
138
2 Stars
111
1 Star
98
82%of customers recommend this product.
(
1,384 out of
1,696)
Customer Reviews for OtterBox - Commuter Series Case for Apple iPhone 4 and 4S - Black
Posted by: Alicanro
Gender:Female
Verified Purchase:Yes
I received a replacement for my Commuter Otter Box for the Iphone 4, because the first one's hard case snapped off in several places. My Iphone never sustained any injuries so the product definitely protects, as it claims, but regular wear and tear caused parts (like the covers for plugs) to eventually come off, and the edges on both sides of the hard case broke apart. My new one is still 'new' but doesn't fit on the product like the old one did. It is slightly warped and there is a gap between the back of the case and the phone, so it always looks like it's popping out. Probably a defect, but not the quality I was hoping for.
Pros: protects the phone
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4
Great Case (except)
on January 11, 2014
Posted by: Sparky911
from Rockford, IL
Gender:Male
Verified Purchase:No
I love this case...but one problem surfaced soon after I placed it in service. There is a weak point in the polycarbonate outer layer and that is the small piece of material just above the phones sync cable receptacle. Mine broke after a few weeks use. Customer support has been excellent and a replacement is on the way. Honestly though, I would expect the replacement to fail also, but time will tell. The unit is a bit difficult to install but once done it fits like the proverbial glove. I am a bit embarassed to say that I have to lick the phone and both Otterbox components to get all in place (sounds crazy but works great). I fussed with the included screen protector but soon gave up; just could not get rid of the bubbles. I think a wet application product would be the way to go on this one. I simply use the phone as is and do not anticipate damaging the screen while in my jeans pocket. Other that that, this case is a really good choice.
Pros: great value, looks good, will survive a fall
Cons: tough to install, one weak area
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DeeDeeT
Verified Purchase:Yes
My OtterBox is lightweight, which I love, but the hard case is subject to breaking when dropped. The warranty is great and my case was quickly replaced, thanks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MafaInMD
from Frederick, MD
Gender:Female
Verified Purchase:Yes
My case broke on the bottom so I needed a replacement. No hassle at all! The only thing I had to do was take two pictures, and the replacement was sent right out to me. Outstanding customer service!!
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: dogs
Verified Purchase:Yes
Excellent product, best kind find anywhere. Have had several and they all work well.
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: vicdigital
from San Antonio Tx
Gender:Male
Verified Purchase:Yes
I feel the cases for otter box improves as the newer phones come out
like the 5 and 5s and 5c cases are way superior design and materials then the 3g 3gs 4 4s
I wish they would move the material improvements to the other older lines but i guess that would not be cost effective
like the 5 and 5s and 5c cases are way superior design and materials then the 3g 3gs 4 4s
I wish they would move the material improvements to the other older lines but i guess that would not be cost effective
Pros: Durable, great warranty, great customer service
Cons: Low quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
The Pink/White Case Needs Help - Can't Clean It!
on January 11, 2014
Posted by: Reviewer4
Verified Purchase:Yes
I think Otterbox has wonderful products and their ability to keep a device safe amazing. However, the Avon Pink and White case has one main flaw...it gets so incredibly dirty! Within days of owning the case, the white rubber portion of the case became discoloured and turned dingy grey. It is not very aesthetically pleasing. For the cost of the product, I would expect the appearance to remain intact for a lot longer.
However, if you ignore the superficiality of the appearance, the product is fantastic.
Pros: High quality, Durable
Cons: unable to clean
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Spyooga
Verified Purchase:Yes
This case is doing its job very well. The top part of case broke off. I emailed a picture and explanation to otter box and they sent me one immediately with a new case . Thank you for the service.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com