I purchased my Otterbox over a year ago and have had 4 replacement units as the plastic housing continues to crack. I appreciate the replacement coverage however with a proper product this would not be necessary......
Bought my Otterbox in August 2013, June of 2014 the corner cracked off. E-mailed the company a warranty claim with pictures and had a new Otterbox in my mailbox within a week, no questions asked. They have earned my repeat business and recommendation.
-Quality and good design,like cream,always comes out on top. In an age dominated by cheap,poorly made imports,it was a revelation to receive my Commuter Series iPhone case.Delivery was incredibly fast (from USA to Australia)-7days from placement of order to my door.Installation was a breeze and I especially liked the inclusion of a new piece of protective film for the phone. I am so happy with this purchase that I have already ordered a Defender cover for my new Samsung Galaxy Note Tablet.
I do love the hot pink case but matched with the white inner case is not the best idea, the white gets very dirty over time, when I purchased my second pink case I had the store switch out the white for black, now its even better.
I feel like this case gives very good protection to my phone. However, the case itself does wear out/break often. This last time Otterbox replaced it with a different color. Still trying to get use to it...just glad they stand behind their product though. The main component to break is near the charger/plug.