Very happy with both commuter cases - one for each of our phones. The best thing was the otter customer service - probably the best help and support we have ever come across. You can't go wrong with otter and their products!
I purchased my original Otterbox in 2012 when I bought my IPhone. Unfortunately the case cracked but Otterbox replaced it free of charge. Sadly, my second case cracked as well. But, once agin, it was replaced at no cost to me. So although I'm not convinced the product is without its flaws, the guarantee, and, more importantly, the customer service I've received each time I've contacted Otterbox, has been stellar. The people I've spoken with have been extremely friendly and helpful and the replacement case arrived very quickly each time. I'd recommend this company and product to others.
I have truly enjoyed using my Otter I-Phone case!! Love the blue color and security I feel in using it. They back their warranty by replacing the product, within the year, when there is a problem!
I had my case for just over the published warranty period when I noticed a crack on the lower lip of the outer case. My question to OtterBox was, can I repair this myself? After all, it is a great case. Almost immediately I had an email back with an automated replacement claim, a couple of easy steps to take and they actually just sent me a new one. No muss, no fuss. Makes my future purchase decisions pretty easy!! Great job Otterbox.
I'm very impressed with the quality of this product. This case has saved my phone from it's daily falls for the past few years and when the case finally broke, OtterBox replaced it within a week. The cases are durable, make the phone easier to hold, easy to pop on and off, and come in a variety of colours. I would recommend this case to everyone, especially if you are a little clumsy.