My son & I both have this product & have had to have it replaced since purchasing original. My replacement is fine, I'm not sure how it cracked but I believe it may have been stepped on. Anyway my son's has cracked again, its cracked in the area of where the charger is inserted (i think). I believe this is happening due to the fact he has an I Home he uses to skype & listen to music but cannot do that with the otter box on the phone. While I think the otter box is a great product, its not really made to be removed all the time. I'm not sure otter box would replace again & I have not called, wondering if they make a case where you don't have to remove it to use I Home.???
Pros: Durable, keeps phone from cracking when dropped
I credit the Otterbox for an I-phone with an intact screen and case, that's an amazing feat considering all my acquaintances seem to be working with a cracked screen,
Thanks for honoring your warranty (the case cracked within a year), and a replacement was at my door in under a week.
Thanks for a great product. George
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Commuter is the bomb!
on April 25, 2014
Posted by: casechangingfool
from Albuquerque,NM
Gender:Male
Verified Purchase:No
I love my new commuter. I change my case out frequently, not to match outfits but to match moods. I LOVE this new case, the size, the construction, the design!! The new Symmetry case is HOT! but I'm stuck with my iPhone 4S for a little while longer so I'll have to wait to upgrade my case too.
The Otterbox is the best and most durable iPhone case I have purchased. It lasted almost 2 years before it was damaged. Otterbox has an excellent warranty. When I sent pictures of the damage, customer service not only replied very quickly but I had a new case within a week. Excellent service! Will keep buying Otterbox products!
Love it... Protects but not bulky. First one was stretched and they replaced it without question... Excellent warranty service. The place I bought it only had black or white though. They can't keep them in stock!