I am on my 3rd otter box commuter case for my iPhone 4S. When these phones are as expensive to replace I wanted good protection from the day I got it. I knew otter box was one of the best and now I know they stand behind their product. I have dropped my phone several times from a few feet high on concrete an it has always protected my phone like a champ. The only down side is the while the case did its job it will crack and break in the thin areas of the case after a while. But, with 5 min on the otter box warranty website and a couple pictures, they have sent me a replacement with no hassle through warranty. That kind of service along with the protection it has provided will keep me loyal to otterbox cases. With 2 small children protection is crucial. :)
As a mom to two very active kids, i can't even count the number of times the phone was dropped on the ground without a scratch. I am at ease with the Otterbox case everytime the kids get a hold of the phone.
Great product and great customer service. I was unsure whether to get a cheap case or invest but I made the right decision because it has worked like a charm!
My first Commuter Otterbox kept my phone safe, but the plastic case broke off on two corners after about 8 months. I am careful with my phone usually carrying it in my purse, not my pocket, but did drop it a few times. Most importantly, the phone was kept safe!! I was very pleased that Otterbox replaced it free of charge! I now have a new case and a nice safe phone!!