I bought this at least 6 months ago and cracked it terribly. I easily registered my old one and then requested the replacement, which arrived at my house in only a couple days! Super easy to mail back my cracked product in the provided envelope.
I bought this product to protect the screen on one of our 6s iPhones. Our other iPhones already have the product and we know from experience how great they are. When we have cracked the BodyGuardz protector, it was really easy to order a free replacement that arrived very quickly.