Customer reviews from otterbox.com
Otterbox - Defender Series Protective Case for LG G5 H840 - Steel berry
Average customer rating
4.5
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
34
4 Stars
10
3 Stars
2
2 Stars
2
1 Star
1
87%of customers recommend this product.
(
41 out of
47)
Customer Reviews for Otterbox - Defender Series Protective Case for LG G5 H840 - Steel berry
Posted by: Tots1990
Verified Purchase:Yes
My case is really well built. It protects my phone really well and it looks good.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marshall
Verified Purchase:Yes
Otterbox makes the best cases. No one makes a stronger, more durable product than Otterbox. The quality is the best on the market! And locally made in Ft. Collins Colorado! Ordered the berries n cream color, very vibrant and strong color for my daughter. I only use Otterbox for my devices. Always will!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Etxahun
Verified Purchase:Yes
Hard material but comfortable to the hands. Seems durable and I already had my first drop and the performance was great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
WOULDN'T BUY ANYTHING ELSE!
on April 13, 2016
Posted by: fastharryDOTcom
from Jersey
Gender:Male
I was never a Defender fan till i tried one my sammy s4 (my sister had one on her Note so I decided to give it a go). I just retired the s4 and have the new g5 (which, btw, is a GREAT phone..Despite what I read of the reviews, the bottom comes out nice, it fits very well, almost seamless, and the battery unsnaps with no issues)...Anyway, I loved the s4 defender case as it took everything I threw at it so I decided to go with it for the G5. Glad I did...it fits well, does not interfere with any sensor functions, the plastic screen glides smooth and it looks great....not to mention the holster really protects the phone as it did on the s4 (both phones in picture so you know I am not an employee, LOL..you can see some vaping gear as well)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dede1228
Verified Purchase:Yes
I bought this a few weeks ago and once I ok on the case it felt really nice with its rugged design. A week after I accidentally hit my phone off the edge of the couch and it falls on the floor and I noticed my phones screen was cracked.. I was really upset but my phone was still working so I didn't worry about it. But the protector screen actually got scratched as Well. Wich got really annoyingm
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2017
Hey Dede1228,
We're so sorry to see that your LG G5 emerged with a crack from a fall in our Defender! Our products go through an extensive amount of testing to ensure that they provide the best protection possible for our customers, but unfortunately, we are unable to guarantee that all risk will be eliminated through the use of our cases. While we're glad that the phone is still working, we definitely want to get that Defender replaced, especially if the screen protector is scratched. Please feel welcome to give our awesome Otters a call at 1-855-688-7269, and they'll be happy to assist you with this!
Warmly,
OtterBox Customer Service Team
We're so sorry to see that your LG G5 emerged with a crack from a fall in our Defender! Our products go through an extensive amount of testing to ensure that they provide the best protection possible for our customers, but unfortunately, we are unable to guarantee that all risk will be eliminated through the use of our cases. While we're glad that the phone is still working, we definitely want to get that Defender replaced, especially if the screen protector is scratched. Please feel welcome to give our awesome Otters a call at 1-855-688-7269, and they'll be happy to assist you with this!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Broke phone
Verified Purchase:Yes
Purchased this recently and it it awesome! I whish I would have got this sooner
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Thelaz
Verified Purchase:Yes
After cracking my screen the second time I decided to upgrade from the basic TPU case I had. Great case, no damage to my phone since I've had it, but the cover for the charging port presses against the cord when plugged in. It's only a little bit of flex, but knowing how flimsily the internal USB connection can be, it makes me a little wary. Luckily, it's simple enough to pop off the bottom part of the case while it's charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hunter159
Verified Purchase:Yes
I had previous defender cases, I don't want any other case!
I try to get my friends to get one as well.
I try to get my friends to get one as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com