Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Very Disappointed!!
on October 22, 2016
Posted by: beth77
Gender:Female
We bought this coffee pot about 11 months ago and it has now just stopped working. While it worked it did a good job, but we were hoping we would get at least 5 years out of it like our other Mr. Coffee makers. Guess I will be looking for a different brand, or sticking with a basic model only.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, October 24, 2016
We still want to be the brand that you can trust! Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
disappointed
on November 24, 2016
Posted by: Soniacraig
from Monticello, IN, United States
Gender:Female
Bought this a month ago made coffee now has condensation in the display and will not come on due to clock constantly running i have unplugged it and waited for a while and tried it again and still does it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, November 30, 2016
We would like for you to give us a call at 800-672-6333, where one of our coffee experts will be more than happy to look into this for you. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Brews really slow
on May 29, 2016
Posted by: Hterb
from Freeland, MI, United States
Gender:Female
I really want to love this coffee pot but it brews ridiculously slow. And the filter for some reason folds constantly causing grounds in the coffee. This results in having to start all over again and wait forever to brew a pot, again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 7, 2016
Oh no! Thank you for bringing this to our attention and allow us the opportunity to make things right. We encourage you to contact our customer care team at 1-800-672-6333 for assistance with your JWX27. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to hearing from you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Absolutely dislike the forced 2-hr shut off
on August 13, 2016
Posted by: ebook
from Salina, KS, United States
Gender:Male
It's a royal pain having to babysit this unit to keep it from shutting off. When we want the unit off, we will turn it off. Terrible feature, unless it was user programmable to modify the time before shut off or disable it altogether.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, August 24, 2016
We can certainly understand your frustration with the carafe, and will document your feedback. The auto shut off is a safety feature that can not be modified or disabled. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
not good
on December 7, 2016
Posted by: jo a
from Arizona, United States
i bought this coffee pot 2 weeks ago only got to use it 2 times before it quit perking an the clock went hair wire an now it won't work
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 9, 2016
Thank you for bringing this to our attention and we understand how this can be upsetting. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
knx series
on December 27, 2016
Posted by: marty1
from Harriman, TN, United States
Gender:Female
I got one for christmas.It turns off after 2 hours.It takes me longer to drink it than 2 hours.How can i keep it on...it's a kxn series
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 31, 2016
The 2 hour shut off is a safety feature built into your coffee maker and can not be altered or adjusted. Your feedback will be passed along to the appropriate department for review. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. We are here to help you Monday-Saturday, 9am-6pm Eastern. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stoped working after 6 months!
on January 16, 2017
Posted by: Kaitlin
Gender:Female
I got this coffee maker about 6 months ago. We are 1 pot of coffee a day people and we like the features that it had. Very upset about it going out so soon.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 13, 2017
We do stand by our products 100% here at Mr.Coffee and we would love to help get you back up and running. Please call us at 1-800-672-6333, our hours of operation are Monday-Saturday from 9am-6pm, EST. We look forward to better assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worthless
on January 20, 2017
Posted by: Becca Sue
from Texas, United States
Gender:Female
Unhappy with the 2 hour shutoff. My old Mr Coffee could be turned back on but not this one. Very inconvenient since we drink coffee all morning. Took it back and bought another brand after using Mr.Coffee for over 20 years.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 13, 2017
While the JWX36 model is a great brewer, you will not be able to adjust the 2 hour shut off feature. If you ever decide to give Mr. Coffee a chance again we will be glad to assist you. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday 9am-6pm,Eastern. Happy brewing!
Written by a customer while visiting mrcoffee.com