Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Don't buy
on December 1, 2016
Posted by: Tblank
from Port Charlotte, FL, United States
Gender:Female
I got one of these for Christmas, and ot stopped working in 4 months, I purchased another one, and has already stopped working. 2 in a year is ridiculous.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 5, 2016
Oh no! Give us a chance to make this right by calling us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. We hope to hear from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Works Fine...still
on November 30, 2016
Posted by: Perked in Charleston
from Charleston, SC, United States
Gender:Female
I don't know where all this negativity is coming from, but the one we have has been running well over a year now. It is Nov 30th, 2016, and I just brerwed my third pot today. It brews strong the way I like it when I choose that setting. Cleaning it is a bit of a pain, but what coffee pot isn't? The beep is nice when it's done when I'm in the other room. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Twice Bitten
on June 21, 2016
Posted by: KimmyA616
from Oswego, NY, United States
Gender:Female
This is my second of these coffee makers in 12 monnths. Silly me. The first was purchased in June of last year and woke up one morning on a freezing cold winter morning to no coffee. Dead. Nothing. Bought another because I loved the ease of use and the features and thought the first was just a fluke. Woke up this morning 6 months later to NO COFFEE. Not a good start to any day. Won't make the mistake a third time.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 24, 2016
We understand where you're coming from and would like to get this resolved for you as soon as possible. Please reach out to one of our Mr.Coffee experts at 800-672-6333. We are here to help you Monday-Saturday, 9am-6pm EST and look forward to speaking with you! Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Mr. Coffee No More!
on March 8, 2021
Posted by: StevensS
from Mount Vernon KY
Gender:Female
I bought this 12/2019, turn it on and it beeps like it does when the coffee is ready but no brew. I am very dissatisfied with this coffee maker, 14 months and it quits! This has always been a good brand for me and I’ve recommended it, but I will not do this any more.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 11, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
So disappointed!!
on December 29, 2016
Posted by: Mofam98
from Lubbock, TX, United States
Gender:Female
I bought this coffee maker about 6 months ago and have regretted it ever since. It leaks from the bottom (not sure how this happens) and the carafe drips everywhere when pouring a cup. Can't wait to replace it! Such a waste of money!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, January 12, 2017
Oh no, this is not what we like to hear and we want to help. Please give us a call at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
3 months old and already had 2 issues. *DON'T BUY*
on March 9, 2021
Posted by: GoWithBreville
from Houston
Gender:Male
2 major issues in 3 months:
1. Poor basket design allows you to accidentally misalign it so the carafe doesn't engage the spring valve on the bottom of the basket. This leads to grounds overflowing into the water reservoir and clogging at the one way valve.
1. Poor basket design allows you to accidentally misalign it so the carafe doesn't engage the spring valve on the bottom of the basket. This leads to grounds overflowing into the water reservoir and clogging at the one way valve.
2. 3 months after we unboxed it the thermostat (KSD301-G 125v 16A) quit working and it no longer brews. Just beeps. Replacement of this one piece requires minor soldering but I don't own a solder gun. I could be more than halfway to just buying a new machine to fix this one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 9, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please email us at mrcoffeeconsumercare@newellco.com. We look forward assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Slow
on April 23, 2016
Posted by: Barbie5
Gender:Female
I bought this coffee maker about two months ago, it was a replacement for my Mr. Coffee with a thermal pot, which was also a bad product that I had to replace about every 18 months. Anyway, it takes forever for a pot of coffee to brew. At first, I thought it was just me but one morning I set the time and it took 15 minutes to brew 12 cups of coffee on the strong brew cycle. The coffee was fine but really, 15 minutes for a cup of coffee?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
Thank you so much for taking the time out to reach us about your JWX27. I want to help better your experience with your coffeemaker and get you back brewing quickly as possible. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Awful tasting cofee
on February 16, 2018
Posted by: Tunzis
from Chicago Heights, IL, USA
Gender:Female
Title says it all...even at "strong coffee" level, it tastes like the beans just ran past the water and never mingled. When taking out the used filter it appears all the water pours straight into the middle of the grounds, and they spread out, so that the rest of the water doesn't even hit the grounds, but goes just straight through the filter...Also this model is too tall for the space between my counter and cabinets. so I have to pull it out to use it, and then push it back in...
Will be returning it to place of purchase
Will be returning it to place of purchase
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 16, 2018
Your time is valuable, and I'm sorry that this happened. It sounds as if the brew basket might not be working correctly. Please give us the opportunity to ensure that you're completely satisfied with your replacement brew basket. We urge you to call us at (800) 672-6333. You can reach us between the hours of 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com