Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Don't last long
on January 19, 2020
Posted by: MBM Ohio
from Kenton Oh
Gender:Male
[This review was collected as part of a promotion.] I've had several over the years that quit for a variety of reason. I always got a warranty replacement up until now. We only make 1 pot per day and have cleaned whenever the "clean light" comes on. They just don't last very long.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 22, 2020
Thank you for your review. We will make sure that our design and production team are made aware of your feedback. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®. Please give us a call at 1-800-672-6333 or end us a message via live chat here on the site. We're here for you Monday-Friday, from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on February 29, 2020
Posted by: Big D3
from Denver Colorado
Gender:Male
I bought those j series coffee maker all for the first time about 6 months I had it. Within that time it quit working and mr. Coffee decided that they would give me another one. Which I thank them for that. The second one that was sent to me I've had for about one year. Unfortunately even with regular cleaning it seems to be out of juice. Now I am disappointed because my old mr. Coffee lasted me almost 20 years and got so old that the plastic fell apart and that's why I had to get one. So I don't know where the quality went but they seem to break quickly or a coffee maker. Hope this changes sincerely coffee lover.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee - Consumer Care, Mr Coffee, April 2, 2020
Thank you for contacting the Mr. Coffee Brand.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
We are sorry to hear about the problems you experienced. I can understand this must be very frustrating on your end. We have high expectations for our products here at Mr Coffee® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. You may contact us as well via email at mrcoffeeconsumercare@newellco.com
We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Lasted 3 months
on March 10, 2020
Posted by: Bree88
Bought this coffee pot about 3 months ago. Worked great and then one morning went to brew a pot and it just beeped immediately like it was done brewing. 3 days later it still isn’t working. Looks like I’m not the only one with this issue.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. coffee brand - Consumer Care, Mr. coffee, March 23, 2020
Thank you for contacting the Mr. Coffee Brand. We are sorry about the problems you experienced . I can understand this must be very frustrating on your end.Kindly give us a call at 1-800-672-6333 for further assistance. We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
poor engineering on filling with water
on June 14, 2020
Posted by: Rockey
from Appomattox Va.
Gender:Male
Have only used Mr. Coffee for years and years. Been thru several since we make 3 pots a day. No problem with how long they last. Bought this pot recently and by working with engineers for 43 years I see one that has come up with a better idea how to pour the water in and spill half of it. Guess should have put a funnel in every box when they are box them up. Never had this problem with the older designs. Company i worked for said change was good. My motto was if it aint broke dont fix it. I worked shift work for 43 years and a tanker truck wouldnt hold all the coffee that was made in my office. All made with a Mr Coffee. Very pleased with everything else on it but this problem. Didnt look at place of manufacture but honestly hope it was in the good old US. Trying to make that my new fad now ordering off the innernet. Usually a couple more dollars but worth making me feel im doing my part helping out America.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, June 17, 2020
Thank you for taking the time to share your experience. Your feedback is important to us, and it helps us to continuously improve our products and services. We will make sure that our design and production team are made aware of your feedback. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-672-6333. We're here for you Monday-Friday, from 9 am-5 pm EST. Thank you so much for being the best part of Mr. Coffee®!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Best coffee maker ever!
on January 29, 2021
Posted by: Ricochet112
Gender:Male
I can't find this one now, so sad. I've been using it for over 10 years. It may be the most perfect design. Zero faults IMO
Response from mrcoffee.comBy Consumer Care Department, February 26, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently.
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. Have a great day!
You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Timer BREW setting so I awake to COFFEE
on March 21, 2022
Posted by: WiSeNhEiMeR
from East Central INDIANA
Gender:Male
I purchased the Coffee Pot to replace an identical unit that I received "USED" and used for YEARS ... Perfect Coffee ... always READY when I awake
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Thermostat failure
on April 20, 2022
Posted by: Drabbitt
from STL
Gender:Male
I’ve had this Model for less than a year and enjoy the thing, however it suddenly stopped working and would beep as if brewing complete, as soon as I started it, but nothing had happened. I watched a few YouTube videos on it and determined it was the thermostat on the coil inside. I guess these go out frequently and regularly and people instead of replacing the failed/broken part, they just buy a new coffee pot. So I purchased new thermostat but not the same specs as the one that comes with coffee pot. Can’t find the right one. Now I am out money to replace and a defective product.
I plan on calling 1-800-672-6333 tomorrow,
I plan on calling 1-800-672-6333 tomorrow,
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 22, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker stopped working. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is plugged in or the wall outlet itself is a non working outlet.
To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year limited warranty. If this doesn't resolve the issue, we'd like to kindly request that you contact us directly or fill out the contact us form below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Your coffee maker has a year limited warranty. If this doesn't resolve the issue, we'd like to kindly request that you contact us directly or fill out the contact us form below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
JUNK !!!!
on December 5, 2016
Posted by: Golden_heart
from New York, United States
Gender:Female
BUYERS BEWARE !!!
This is the biggest piece of JUNK I have ever bought !!! It didn't even last a month 2 weeks if that !! When you have to stand beside a coffee maker and turn it back on every minute to brew a pot of coffee it is JUNK !! It took a half hour to brew a pot of coffee !! I think Mr.Coffee should replace my money I spent on this JUNK !!!!
This is the biggest piece of JUNK I have ever bought !!! It didn't even last a month 2 weeks if that !! When you have to stand beside a coffee maker and turn it back on every minute to brew a pot of coffee it is JUNK !! It took a half hour to brew a pot of coffee !! I think Mr.Coffee should replace my money I spent on this JUNK !!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, December 8, 2016
We have high expectations for our products here at Mr. Coffee and we want to help better your experience. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com