Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
just stopped brewing
on June 6, 2019
Posted by: annemarie
from Texas
Gender:Female
Had this less than a year. Worked perfectly until this morning- then -Nothing. Everything looks like it is working, but brew beep came on like it had finished and had not even started. Tried on several outlets still not working. Out in the trash now. looked up online and find this is a problem it seems with this coffeemaker. Wish I had read it sooner. We have had several .Mr Coffees and they do not last long at all like they used to.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, June 18, 2019
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Our products are made to last for years. If the Mr. Coffee brewer is not brewing hot enough coffee, check the following:
- Make sure the brewer is plugged directly into outlet.
- Is the consumer using fresh cold water?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
Also, if the machine is not frothing the milk, please try the following:
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
- Make sure the brewer is plugged directly into outlet.
- Is the consumer using fresh cold water?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
Also, if the machine is not frothing the milk, please try the following:
- Ensure there is milk in the milk reservoir.
- Ensure the Frothed Milk Dispensing Tube is cleaned and aimed toward the center of your cup.
- Ensure that the milk reservoir is fully locked into place.
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Replacement gone bad
on August 18, 2019
Posted by: CDP1965
from Oregon
Gender:Male
This coffee maker was sent as a replacement for the first one that went bad and now it has gone bad. Wont brew won't clean won't do anything. It was sent to us July 23rd 2018 but did not get it until some time in August. It went out a few weeks ago and we have been letting it sit unplugged to see if maybe it got wet in side or something but still does not work. I doubt MR. Coffee will replace this because it is a few weeks past warranty. I should have called when it first stopped working but thought I had time.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 21, 2019
Thank you for taking the time to submit a review! We are truly sorry that the item that you received did not function as promised. If the Mr. Coffee brewer is not brewing, check the following:
- Is there a power outage?
- Is the water reservoir empty?
- Is the filter basket properly inserted? filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
- Is there a power outage?
- Is the water reservoir empty?
- Is the filter basket properly inserted? filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quit working after a few months
on August 23, 2019
Posted by: Mcb2747
from Chester SC
Gender:Male
This is the second Mr Coffee maker I’ve bought in 2 years. Bother quit working after a few months of use. Seems to be the same issue with both. Thermostat or termination switch went out in both machines. Poor quality parts. After reading reviews it appears that customers are experiencing the same issues. Mr coffee should replace these units free of charge and look into using another brand of switch. I will buy a new coffee maker but it will not be Mr. Coffee.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, September 5, 2019
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. Our products are made to last for years. Please give us a call at 800-672-633 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Great coffee...quits after short use
on September 22, 2019
Posted by: Cherylh
from Port Arasas TX
Gender:Female
We bought this coffee maker for our vacation home about 18 months ago. It gets used maybe 3 - 4 months out of the year. Went on vacation and during the first week, it stopped brewing. Tried unplugging it and plugging it back in, turning it off and on....nothing. I loved the look of the coffee maker....but I need it to make coffee for more than a couple of months
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Consumer Care, September 23, 2019
Thank you for taking the time to submit a review! We are truly sorry that the item that you received did not function as promised. If the Mr. Coffee brewer is not brewing, check the following:
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
- Is the water reservoir empty?
- Is the filter basket properly inserted?
- Filter and coffee grounds in place?
- Is the carafe / decanter in proper position on warming plate?
- Has the brewer cleaned recently?
If these will not resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Two Weeks Owned
on October 13, 2019
Posted by: Wendyjo556
from Lawton,Ok
Two weeks and for the last two days it takes 20 minutes to brew This morning coffee beeped twice like it is supposed to and then turned itself on and started the brew cycle Wow
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, October 17, 2019
Oh no! We're sorry to hear this. We are truly sorry that the item that you received did not function as promised. A coffee maker will experience slow brewing if not properly cleaned. It is recommended to clean the coffee maker after 40 brews for hard water use and 80 brews for soft water use.
Also, please try to reset the clock of your coffee maker by following the steps below:
1. Unplug the unit.
2. Leave it unplugged for at least 30 seconds.
3. Turn it on then try to brew a coffee.
If these doesn't resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Also, please try to reset the clock of your coffee maker by following the steps below:
1. Unplug the unit.
2. Leave it unplugged for at least 30 seconds.
3. Turn it on then try to brew a coffee.
If these doesn't resolve the issue, please give us a call at 800-672-6333 or send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
pice of junk
on December 5, 2019
Posted by: Anonymous
from lake city fl.
Gender:Male
this was replaced with a nother one this did not last for 4 months and it maid in chia
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee , Consumer Care, December 11, 2019
Thank you for bringing this to our attention! We'd like to learn more about your situation and what exactly happened. Kindly send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Crapped out
on December 31, 2019
Posted by: Pegster67
from Vero beach fla 32962
Gender:Female
I bought the red 12 cup coffee programmable about six months ago when I redid my kitchen I cleaned it with white vinegar in town for the holidays came back and I can't get it to program clock I've dealt with Mr. coffee for many many years I've tried resetting it and still nothing, thank goodness I still have my old mr coffee that is just a plug in and click on ,but I need to know what you can do about the one that cost triple the amount.. please and thank you..
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, January 2, 2020
Thank you for taking time to submit a review! We hate to hear that the coffee maker broke so soon, but we are confident that our Consumer Care Team will be able to help you with this. Please allow us to make it up to you. Kindly send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Sat 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Not built to last
on January 14, 2020
Posted by: Loopz
from Frisco, TX
Gender:Male
[This review was collected as part of a promotion.] We received this JWX Series 12-cup coffeemaker as a gift at Christmas 2018. Here it is Jan. 2020, and it's dead. The lights turn on, but the water doesn't up into the filter and therefore, no coffee. This comes not too long after Mr. Coffee had to replace our coffee bean grinder because that, too, crapped out after less than a year. I'm not sure what is going on with manufacturing because, prior to that, our older models lasted quite a long time, which is why we desired to stick with the brand name. That trust is eroding rapidly.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 22, 2020
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Please give us a call at our toll-free number 1-800-672-6333. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com