Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Horrible product
on June 30, 2016
Posted by: Justd73
from Lockport il
Gender:Female
My husband bought one for his office, worked for a couple of weeks. Would not work anymore, bought another and it did the same thing didn't have the box since I figured it was a fluke thing. Needless to say we had one at home and lasted a little longer but now doing the same thing, will not work!! So frustrating since we have purchased three within a year and none of them work. Will not be purchasing another Mr coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 5, 2016
Thank you for reaching out to us and we are sorry that you've had to deal with this frustration. We encourage you to call us so that we can provide the best possible solution for you. Our phone number is 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon.
Written by a customer while visiting mrcoffee.com
Posted by: No nick name
from Va
Gender:Male
Verified Purchase:Yes
I like the removable coffee basket. The replaceable water filter with the monthly calendar on it so that I know when I put the cartridge in. This model has withstood the test of time because, the identical one I bought five years ago was knocked off the counter and broken. After knocking it off the shelf and breaking the lid it still operatined until the replacement model came in.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Long Lasting
on January 22, 2017
Posted by: Webbell
from Columbus, OH, United States
Gender:Female
I have had this machine for 3 years and absolutely love it! We use it at least 5 days a week (sometimes more)! We have never had any issues with it and if we ever have to replace it, we will just buy the same one!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Love this model but only lasted a few months!!
on April 27, 2017
Posted by: Sparkyane08
from South Milwaukee, WI, United States
Gender:Female
This is my favorite Mr Coffee model. I had to call to get it replaced because the coffee was coming out the bottom of the pot.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 5, 2017
We still are the brand you can trust and thanks for allowing us to get this taken care of for you. If you have any further questions, do not hesitate to give us a call at 1-800-672-6333. We are here to help you Monday-Saturday, 9am-6pm Eastern. Happy Brewing!
Written by a customer while visiting mrcoffee.com
Posted by: grwright
from Nashville, TN, United States
Gender:Male
Verified Purchase:Yes
Just recently purchased another unit. Really like all the features and operation of the coffee maker. Space saving, easy use, auto shutoff, etc. this is my third unit of this type. However, I discovered when checking my purchases that this model of coffee maker only lasts 2 years. I have had to replace my coffee maker, after quitting working each time, same model, in 2013, 2015, and now in 2017. Seems to be a pattern going here. Maybe some kind of built-in obsolescence? Don't understand why such a good coffee maker only lasts 2 years. Of course by then no warranty. Other than non operational after 2 years, this has been a good coffee maker for my needs.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Used to work great
on February 5, 2018
Posted by: Tracilyn
from North Carolina, United States
Gender:Female
This machine has been very reliable until today. Now, when I tried to turn it on, it beeps 5 times like the brew cycle is over and it hasn’t even begun. I tried to google the issue and the a couple of videos show taking the bottom of the machine off and cleaning out the pieces parts. I have never seen the likes of these type of screws. They have 3 slots and are neither a standard or Phillips head screw.
I have always been a loyal Mr Coffee user, but I will need to buy a new machine today and this experience disheartens me. Haven’t even had the machine for a year. My previous Mr Coffee laste more than 5 years.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 7, 2018
Thank you for taking the time to write a review and being a loyal Mr. Coffee fan. We appreciate your feedback. Our Sunbeam products are built to last and we would like the opportunity to turn your experience around. Please reach out to us at (800) 672-6333. For your convenience, we are here to help you Monday-Friday, 9am-6pm Eastern. Our live chat is also open Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
leaks
on April 19, 2018
Posted by: shlspp
from Ohio, USA
Gender:Female
I bought this a month ago. water leaks out the back through the hole. Coffee somehow runs out the bottom. The plate has burnt coffee on it as soon as the pot is done brewing. It needs to be scrubbed every time a pot of coffee is made. This just isn't worth the money with all the mess it's causing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Cofee, Customer Service, April 20, 2018
We appreciate you sharing your concerns with us and as a Mr. Coffee owner we would like to make sure your coffee brewer is durable and reliable. Please Contact us on our web site through our via live chat option, we're here to assist from 9:00 AM to 6:00 PM Mon-Sat EST. Lets get you brewing again!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worthless
on July 21, 2018
Posted by: Msjlg
from Alabama, USA
It was ok for a couple pots, now it just turns the water to steam; damaging my cupboards with barely a few drops of coffee passing into the carafe.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Service, July 24, 2018
Oh no! We're sorry to hear you're experiencing this with your brewer. So that we can get this all sorted out, please send us a message via live chat here on the site. For your convenience, our live chat is available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com