Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Died after a month
on April 30, 2020
Posted by: Katherine M
Gender:Female
One month after purchasing, the pot turns on but doesn't brew. Unacceptable.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 5, 2020
Oh no! We're sorry to hear this. If the brewer is not brewing coffee, check the following:
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
disappointed
on May 13, 2020
Posted by: Anaida
from Belleville, NJ
This is my third coffee maker it stopped brewing and when I turn it on it just beeps, I always run the clean cycle, , my first mr. coffee maker lasted me like 10ys. must say they don't make them as they use to In the last 2yrs. I have bought 3. I"am not buying another one,
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, June 4, 2020
We are sorry to hear about this. Your coffee maker should give you many years of great use as your first coffee maker did. We want to make things right. Please send us a message via live chat here on the site so we can help you with your coffee maker. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Worked great, until it didn't
on June 21, 2020
Posted by: Bob21
from NE
Gender:Male
Bought it a little over a year ago and really liked it until it died on father's day of all days. They just don't make things like they used to. I'm really getting tired of cheap Chinese made products!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 15, 2020
Oh no! We're so sorry to hear this. Please give us a call at 1-800-672-6333. For your convenience, our customer care team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Fine when it works, usually doesn't
on July 26, 2020
Posted by: DisappointedintheExtreme
from Exton, PA
Gender:Male
I am on my third. Newest one started with the "Beeps but doesn't Brew" after less than a year. Have repaired others when the cheap fuses blew, but even that didn't fix this one. Cheap relay parts can't be replaced. Having all the right features doesn't make up for extremely low-quality parts.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 3, 2020
Oh no! We're sorry to hear this. If the brewer is not brewing coffee, check the following:
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Is there a power outage?
Is the water reservoir empty?
Is the filter basket properly inserted? filter and coffee grounds in place?
Is the carafe / decanter in proper position on warming plate?
Has the brewer been cleaned recently?
If this will not correct the issue, give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Didnt last long
on April 14, 2016
Posted by: TanyaMcIntyre
from Colorado Springs, CO, United States
Gender:Female
I only had this coffee pot 8 or 9 months and it quit working. And no reason that I can find explains it. It just wont brew. This is very dissappointing since it was one of my wedding gifts.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr Coffee, April 28, 2016
Hello,Thank you so much for bringing this to our attention. Please give us a call so that we can get a little bit more information about what happen with your JWX31 brewer. You can reach us at 800-672-6333. We will be happy to assist you Monday-Saturday 9am-6pm, Eastern. Talk to you soon
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Nice features but...
on April 20, 2016
Posted by: Bill1949
from Stevens Point, WI, United States
Gender:Male
I bought this a few months ago. It worked well until one of the coffee filters had a hole in it and I didn't notice it. Because the water reservoir is in the same area as the coffee filter, some grounds got into the reservoir and clogged things up. Cleaning it was a real nightmare.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
I understand how this can be upsetting and I want to get this resolved for you as quickly as possible. Please give us call at 800-672-6333. We are always here to help Monday-Saturday 9am -6pm , Eastern. We look forward to speaking with you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
My favorite coffee maker!
on April 26, 2016
Posted by: Disappointed Mrs Coffee
from Charlotte, NC, United States
Gender:Female
I bought this coffee maker about a month ago. My favorite feature is that it's programmable. It has made my mornings so much easier because I get it all ready the night before and when I wake up I have a fresh pot of coffee. Unfortunately the glass pots are very brittle and I noticed mine had a crack in it this morning, rendering the coffee maker useless.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2016
I see where you coming from and I know it can be very disappointing not having coffee when you need it. Please give us a call so that we can get more information bout your JWX31. We can be reached at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Great function then just stopped working
on June 1, 2016
Posted by: CTcoffeeDrinker
from Connecticut, United States
Gender:Male
I bought this coffee maker 6 months ago, and every morning the programing feature was wonderful, till just a few days ago it just stopped working. Turn it on and it just beeps, its clean and clear, but wont heat the plate or the water. Just beeps three times.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 8, 2016
We can certainly look into this for you. I would like for you to reach out to our Coffee care team so that we can get you back to brewing very soon. Our phone number is 800-672-6333. We look forward to helping you and are here Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com