Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Don't accept it even if FREE!!!
on December 13, 2021
Posted by: Nancy EHN
from Nashville TN
Gender:Female
Have had coffeemakers that lasted 20 years, with daily use, & have had excellent results with Mr. Coffee maker, so bought this one without checking any reviews -BIG MISTAKE!!! Bought 9/11/2021 & used from 9/12/2021 through 12/12/2021. This morning, 12/13/2021, it beeps that it is done & it hasn't done anything. After several restarts, with no results, we turned the gas stove on under the teakettle & when it boiled, poured hot water through the coffee grounds. Hubby recycled the box it came in, as he insisted in 60 years we had never had to return anything.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 16, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Coffee Maker. We're sorry to hear it is not brewing.
To remedy this issue, please try to reset the coffee maker. Try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we kindly request to please contact us directly.
Have a great day!
To remedy this issue, please try to reset the coffee maker. Try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we kindly request to please contact us directly.
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Possible safety design problem
on December 24, 2021
Posted by: JW3d
from 95355
Gender:Male
After the brew cycle, we picked up the glass pot (by the handle) and discovered that the top attach point for the handle had separated from the pot, leaving the pot hanging on only by the bottom attach point.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 4, 2022
our attention. We are sorry to hear that the Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selecto did not exceed your expectations and that the coffee maker’s carafe is broken. This is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
Your coffee maker has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Your coffee maker has a year of limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
BEEPING AND BEEPINS STEUPS
on January 10, 2022
Posted by: Adana
from GEORGIA
Gender:Female
I have used my coffee maker like 8 times only and now it keep beeping beeping beeping as if it's brewing...I can't believe I wasted my money..been looking on how to it or fix via Google and no! PLEASE SOMEONE HELP PLZ...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, January 13, 2022
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selector. We're sorry to hear that it stopped working and just beeps.
To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request that you contact us directly.
We hope this helps. Have a great day!
To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request that you contact us directly.
We hope this helps. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worked for only 7 weeks
on February 19, 2022
Posted by: Arkeypal
from Arkansas
Gender:Female
Bought this MrCoffee on December 31th. On Feburary 17 it would no longer work. Lights come on but it does not pump water out to make coffee. Tried different electrical outlets and tried to use the clean option nothing worked. Seems to be a LEMON. I have had several MrCoffee's in the past without a problem.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 21, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
I have this Mr. Coffee model since 2016
on March 11, 2022
Posted by: Bimbo
from Franklin, WI
Gender:Female
I'm extremely satisfied with the performance and quality of the coffee it produces!
My only complaint is obtaining the water filtration system refills? Both stores that
carry them in the past are Out of Stock everywhere! I hope an online offer will
come to our area soon! Please notify me through my email if possible! Thanks
My only complaint is obtaining the water filtration system refills? Both stores that
carry them in the past are Out of Stock everywhere! I hope an online offer will
come to our area soon! Please notify me through my email if possible! Thanks
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Poor quality
on March 16, 2022
Posted by: Durban
from Houston, Texas
Gender:Female
Had coffee maker a little over a year and just beeps rather than brews! Very disappointing!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 16, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit is only covered with one-year limited warranty and as of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill out the contact us form below so we can provide a better resolution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit is only covered with one-year limited warranty and as of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill out the contact us form below so we can provide a better resolution. Hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Works fine
on April 4, 2022
Posted by: PhDLady
from Nashville, TN
Gender:Female
I have had mine for about 2 weeks now. No significant issues. The only thing I see is that the disc does not fit right, and whenever I put in just enough water (to the 4-cup line) it brews less. So I must add in more water.
Mind you, I have been drinking coffee since 1995, and that is not long enough to be a coffee connoisseur, but I know a little bit.
Mind you, I have been drinking coffee since 1995, and that is not long enough to be a coffee connoisseur, but I know a little bit.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped working after 15 months
on April 20, 2022
Posted by: Clflanag
from Minneapolis
Gender:Female
Bought this coffee maker December of 2020. Haven’t had any problems with it, but suddenly it stopped working. I had family over for Easter breakfast, and when attempting to make a pot of coffee it just beeped at me as though it was done brewing - but nothing was happening. The plate was not hot, the water would not go anywhere. I tried various fixes (changing outlets, letting it sit, cleaning mode) & it just kept beeping at me. Prior to “upgrading to this” I had a Hamilton Beach since COLLEGE, & I stupidly threw it away to get this machine. In the trash this goes, where it belongs!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 21, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker is not brewing. That is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is plugged in or the wall outlet itself is a non-working outlet. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the coffee maker has enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
- Insert the Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your coffee maker is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is plugged in or the wall outlet itself is a non-working outlet. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the coffee maker has enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
- Insert the Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
We know that having a coffee maker that is not working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your coffee maker is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your coffee maker checked and possibly fixed.
If you need further assistance, please contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com