Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
2
like features
on March 29, 2021
Posted by: Bella58
from Auburndale Florida
Gender:Female
bought this about 5 months ago everything works except will not brew makes noise like its finished spits and sputters then beeps tried all that was told to do wont work.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 29, 2021
We apologize if you are having difficulties with your Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selector. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Works as Designed
on July 28, 2021
Posted by: Ozzybox
from California
Gender:Male
We've had this coffee maker for a month now and for the price were really happy. The two complaints are, one the Brew button is confusing and two the rubber feet fell right off out of the box. However once you know the button its not a problem and the feet don't seem to be necessary.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, July 29, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selector. We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products.
If you needed further assistance, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
If you needed further assistance, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Fire Hazard
on September 8, 2021
Posted by: Javadog
from Florida
Gender:Male
We tried using the timer to make coffee before we wake up in the morning. It all worked well the first time, but if you don't manually reset it, it will then try to make coffee again at the same time the next morning. And the next. And the next. Imagine if you go on vacation and how hot the coffee maker gets without any water in it! Needless to say, the coffee maker was burned out after the second day and no longer comes on.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Leaks water!!
on October 31, 2021
Posted by: Rmt64
from Negaunee,mi
Gender:Female
Have only had this for less than a year and the water leaks out the bottom instead of making the coffee!! Tried it again after it cooled off and all the water leaked out on my counter.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, November 1, 2021
Thanks for contacting Mr. Coffee®. We are sorry to hear that your coffee maker is leaking water. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using a standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Take note that our Coffee Makers have a year limited warranty and we would love to get this taken care of. If same issue happens, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
Have a great day!
Take note that our Coffee Makers have a year limited warranty and we would love to get this taken care of. If same issue happens, kindly fill up our warranty form in order for us to proceed with the best resolution https://www.mrcoffee.com/support/contact-us
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
TWO PURCHSES - neither lasted more than 3 months
on November 23, 2021
Posted by: LMTE
from W Park, NY
Gender:Female
I bought the first one about a year ago, one morning after about 4 months stopped working. I always use the programable so coffee is ready when i wake up...nothing like waking up to the smell of fresh brewed coffee right? so I figured maybe just a defective pot. So I bought another one and this morning after only 3 months it stopped working. Same defect? Programable didn't work, but green light was on...when i pushed the button to start I got the same defect as before, it beeped and didn't work. So two purchases in a year is not working for me.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, November 23, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Programmable Coffee Maker. We're sorry to hear that it is not brewing.
To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request to fill up our contact form and we'll surely get you taken care of https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
To remedy this issue, try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request to fill up our contact form and we'll surely get you taken care of https://www.mrcoffee.com/support/contact-us
We hope this helps. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Good Machine but only worked for 2 years.
on November 29, 2021
Posted by: JoeyG
from Southern Pines, NC
Gender:Male
Bought this Coffee Maker two years ago for my rental condo. It has worked well until the past few days. Sometimes it won’t start immediately but then starts some minutes later. The delay setting is zero. This morning, it wouldn’t start at all, although the correct lights were on. It just beeps 5 times but nothing happens. Very disappointing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care Department, December 3, 2021
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty only. If this doesn't resolve your issue, you may have it checked or repaired in our authorized service centers. Here's the link so you can check the list of our service centers: https://www.mrcoffee.com/worldwide-locations.html. Hope this helps. Have a nice day!
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty only. If this doesn't resolve your issue, you may have it checked or repaired in our authorized service centers. Here's the link so you can check the list of our service centers: https://www.mrcoffee.com/worldwide-locations.html. Hope this helps. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very disappointing
on December 5, 2021
Posted by: Coffee is love
from Midwest US
Gender:Female
Bought this only months ago as an "upgrade" from a nearly 40 year old Mr. Coffee that still works great (!) but showed it's age. Stayed with the brand for obvious reasons, but this has stopped brewing in just over a year. It beeps but doesn't heat. Glad I bought the extended warranty just in case, since I'm over the 1 yr mfr warranty by a few weeks. (Hope the exchange goes well.)
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, December 6, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® Coffee Maker. We're sorry to hear it stopped working in less than a year of use.
To remedy this issue, please try to reset the coffee maker. Try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request to fill up our contact form and we'll surely get you taken care of https://www.mrcoffee.com/support/contact-us
Have a great day!
To remedy this issue, please try to reset the coffee maker. Try unplugging the coffee brewer and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. If this doesn't resolve the issue, we'd like to kindly request to fill up our contact form and we'll surely get you taken care of https://www.mrcoffee.com/support/contact-us
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Beware
on December 8, 2021
Posted by: lbar
This is the first time I have gotten up to no coffee because of a defective machine! 9 month old coffee maker just beeps like the coffee is made but no coffee. Never had a Mr. Coffee do this. Bad product!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, December 14, 2021
Our response:
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your unit is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet.For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we encourage you to please contact Mr. Coffee® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Thank you for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your unit is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help.
If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet.For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance.
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we encourage you to please contact Mr. Coffee® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Have a nice day!
Written by a customer while visiting mrcoffee.com